Customer Service Team Member (Retail & Hospitality)

Brew Up Something Special with LagardèreAWPL

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

Whether you’ve just arrived or about to depart, xpress@BNE has you covered. Finding what you need has never been easier, with great new products to surprise and delight and prices that offer great value. 

xpress@BNE along serving premium Allpress Espresso coffee and a tasty food offering to make mouths water whether you’re flying near or far, we also have retail segment to act as a convenient one stop shop for all your travelling needs!

We’re looking for energetic Retail/Café Team Members to join our vibrant xpress@BNE store at Brisbane Airport. If you thrive in a fast-paced, people-focused environment, and love serving up great coffee with a side of good vibes – this is your runway to something exciting!

*Need to be an early riser - 4:00AM starts
*Have to be confident to work independently as it is a small footprint store so sole operator
*Flexible for the right candidate (can do Monday to Friday roster, we work around your commitments!)

What You’ll Do:
✅ Deliver outstanding customer service with a warm, welcoming approach
✅ Take orders, prepare food & beverages, and keep things running smoothly
✅ Work collaboratively with a fun and hardworking team
✅ Keep the café sparkling and service standards sky-high
✅ Help travellers feel right at home – no matter how early or late the hour!

What We’re Looking For:
✅ Experience in a café or customer service role (bonus if you’ve worked with food & coffee!)
✅ Valid RSA certificate
✅ Well-groomed & professionally presented 
✅ A positive, “can-do” attitude and love for customer interaction
✅ Reliable car/transport to the airport✅ Availability to work a mixture of shifts early morning and late nights including weekends & holidays
✅ Valid working rights & ability to obtain an Aviation Security ID Card

We're looking for people who have built their customer service skills in retail, hospitality, cafés, restaurants, fast food, customer-facing sales or similar environments!

Perks & Benefits:

🚗 Parking – Based on location we offer free/subsidised airport parking for our employees
✈️ Dynamic Airport Environment – Work where no two days are the same
🛍️ Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
🚀 Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
👨‍👩‍👧 Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
🎁 Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
💆‍♀️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
🤝 Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence. 

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

📢 APPLY NOW and let’s make travel retail magic together!