Customer Support Officer (Bonds & Mediation)

Attorney-General's Department
Job reference: 859889
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

Classification: ASO3
Salary Range: $74,095-$78,694 + Superannuation
Duration: Up to 2 years
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Wednesday 14 October 2026

About the Opportunity

The Customer Support Officer (Bonds & Mediation) plays a key role in supporting South Australia's small business community by managing security bond enquiries and administration under the Retail and Commercial Leases Act 1995, while also providing valuable support to mediation services within the Regulation & Advice team.

In this diverse and rewarding role, you'll be the first point of contact for bond related matters, assisting landlords, tenants and other stakeholders through what can often be complex situations. You'll manage bond lodgements and refunds, maintain accurate records and financial information, and provide timely, professional advice and customer service. You'll also support mediation processes and work closely with colleagues to help deliver fair and effective outcomes for South Australian businesses.

This is an excellent opportunity for someone who enjoys building positive relationships, has strong attention to detail, and takes pride in delivering high-quality services. Working within a collaborative and supportive team, you'll have the opportunity to make a meaningful contribution to the small business sector while developing specialist knowledge in retail leasing, security bonds and dispute resolution.

About the Business

The Small Business Commission SA (SBC) is an independent statutory Office of the South Australian Government within the Attorney-General's Department.

The functions of the office are to:

• Facilitate alternative dispute resolution processes between small businesses, and between small businesses and state or local government.
• Advocate on behalf of the small business community, or a section of it, regarding collective issues.
• Collaborate with stakeholders and engage with small businesses to provide information and guidance.
• Regulate by administering and enforcing legislative powers and responsibilities assigned to the Small Business Commissioner.
• Deliver a fair, timely and consistent services to, and on behalf of, South Australian small businesses.

For more information about the Attorney-General’s Department and also the Small Business Commission SA (SBC), please visit https://www.agd.sa.gov.au/ and https://www.sbc.sa.gov.au/

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

• Employment-related Screening Check required.
• Some out of hours work may be required.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Sarah Letinic, Manager Regulation and Advice, Small Business Commission SA on 8429 9584 or Sarah.Letinic@sa.gov.au

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.   

Applications close: 14/10/2026 11:30 PM

Attachments:
- ASO3 Customer Support Officer (Bonds and Mediation) J&PS.pdf
- Job Application Pack.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.