Residential Care Services Manager (Aged Care Facility Manager)
- Lead and develop the residential aged care team, fostering continuous improvement and person-centred care.
- Manage service performance across budgets, workforce, resident and staff safety, care minutes, occupancy and business growth.
- Oversee clinical governance, compliance, quality systems and relationships with residents, families and stakeholders.
Job Description:
Role details
Role title: Residential Care Services Manager
Role type: Permanent Full Time
Work arrangement: On-site, Monday to Friday, 38 hours per week
Team and location: Management, St Vincent’s Care Services, Toowoomba
Salary Sacrifice: $15,900 + $2,650 meals and entertainment card
Are you a Residential Care Services Manager who loves making someone's day? Come and make it at St Vincent's Care Services.
Is this what you're looking for?
You want work that's full of stories, laughter and community. In our residential aged care homes, you give compassionate, person-centred care that helps residents feel they belong, stay independent and live with purpose, with their culture respected.
What you'll do
You'll join St Vincent's Care Services Toowoomba as a Residential Care Services Manager on a permanent full-time basis. In this role:
- You’ll proactively lead innovation and change through contemporary leadership, driving a culture of continuous improvement in an environment that is constantly evolving
- Deliver all performance indicators, including financial budgets, workforce, resident & staff safety, minimum care minutes and occupancy, with accountability for business development and sustainable growth
- Lead and mentor a residential aged care team through a coaching leadership style with an outlook of continuous improvement
- Maintain a safe, compliant and well-governed service, with clinical governance frameworks embedded
Is this you?
- Similar experience within residential aged care, retirement villages, or a similarly regulated environment, tertiary qualification in Business, Management, Leadership or Health and strong leadership skills
- Outstanding interpersonal and people skills to support and assist Resident and/or Family relations and build trusted relationships with key stakeholders
- Proven capability to lead and manage a complex person-centred service, with full accountability for care quality, workforce, governance and financial performance
- Detailed understanding and application of aged care legislation, clinical governance, accreditation standards, quality systems and complaints & critical incident management
- Genuine empathy, with excellent communication and customer service skills
In return, we'll give you
You want more in your pocket and real support for your wellbeing. As a not-for-profit, we can give you both.
- Salary sacrifice: Take home more of what you earn – as a not-for-profit, part of your salary is tax-free, plus you get a meal entitlement card
- Growth & development: Build your career with state-of-the-art training resources, education facilities and clinical partners, study leave and scholarships
- Health and wellbeing: Look after yourself with discounted private health insurance, Fitness Passport gym memberships and a broad range of perks at each facility
- World-class care: Learn and grow alongside leading clinicians in teaching, research and specialist care
- Employee Assistance Program: Free, confidential 24/7 counselling for you, whenever you need it
- Workplace giving: Flexible work arrangements, the option to purchase leave, and leave days to volunteer in your community
Equal opportunity
- Whoever you are, you're welcome here. We celebrate diversity and inclusion and are committed to equal employment opportunity for everyone.
- If you're an Aboriginal or Torres Strait Islander person, we encourage you to apply and join us in delivering care that heals body, mind, spirit and community, as part of our commitment to reconciliation.
Ready to make someone's day?
Hit apply and bring your heart and empathy to work – our residents can't wait to meet you. To find out more about our homes, vacancies and what it's like to work with us, visit our Careers Website.
Better and fairer care. Always
Please don’t hesitate to apply as we will be progressing applicants throughout the advertising period.
Respectfully, no agencies please.
Closing Date:
27 November 2026 11:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
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