Customer Care Consultant - Mackay QLD
- Provide high-quality customer service through the call centre.
- Manage sales and service enquiries aiming for first-call resolution.
- Identify sales opportunities and support team members.
Your Opportunity
As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range—while contributing to sales and delivering on our Customer Promise.
From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.
What You’ll Be Doing:
- Manage sales, service and backorder enquiries, aiming for first‑call resolution
- Build strong relationships with customers, Account Managers and internal teams
- Use questioning techniques and systems (FOCUS) to provide the best product and service solutions
- Identify future sales or cross‑selling opportunities
- Support team members and contribute to group projects
- Seek ways to improve processes and create efficiencies
- Maintain compliance with all legal, ethical, HSE and internal standards
What You’ll Bring:
- Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
- Strong communication skills and a proactive approach to problem‑solving
- Ability to work well in a team and foster positive relationships
- Computer literacy (Windows, telephony systems)
- Strong commercial acumen and ability to analyse and solve customer issues
- Friendly, customer‑focused attitude and commitment to high service standards
What's In It For You
- Permanent role, continuous training and career development opportunities
- Exclusive Perks: Team Member discount card for Bunnings, Kmart, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
- Team events, celebrations, award recognition and prizes
- Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
- Refer-A-Friend program – earn up to $2,000 for each referral!
- Free onsite parking and more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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