Guest Services Officer
- Handle reservations and cancellations by phone, and manage guest arrivals and departures in the park office.
- Welcome, assist and direct visitors while providing high-quality customer service.
- Open and close the office, follow work health and safety procedures, and undertake manual work as required.
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About You
We are looking for candidates who can demonstrate the following:
- Drivers Licence and own vehicle or access to reliable transport.
- The ability to work productively & independently.
- A positive attitude & willingness to learn.
- Great teamwork skills.
- A 'can-do', solutions-focused attitude.
- The physical ability to do manual work in all conditions.
- Flexible availability to work including weekend, peak holiday seasons & public holiday work.
- Previous experience in any hospitality role is highly regarded, but not required.
- Valid Australian work rights.
The Duties will include; (but not limited to):
- Taking reservations, via phone
- Processing cancellations, via phone
- Completing arrivals & departures, in office
- Opening/closing of office
- Assisting & directing visitors within the park
- Providing excellent, high-level customer service.
- Following work health & safety procedures.
About Us
At Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities & nurtures the environment.
We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.
We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.
We are an Equal Opportunity Employer.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.
Position description Apply now
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