Technical Support & Training Specialist – Automation Systems
- Provide technical support and training to customers and internal staff.
- Diagnose and troubleshoot product issues while liaising with the overseas technical team.
- Develop technical documentation and training resources.
- Newly created opportunity with a reputable European automation manufacturer expanding across Australia
- Excellent salary package with career growth opportunities
- Play a key role in supporting customers, delivering training and providing technical advice & assistance
About the Role:
Our client is a highly successful Italian business that has been operating for over 30 years and has expanded into the Australian market over the last few years. With 14 branches worldwide, they are internationally recognised for their innovative automation solutions servicing residential, commercial and industrial applications.
As part of their continued growth in Australia, they are seeking a proactive and technically minded Technical Support & Training Technician to join their Sydney team. Reporting to the Technical Manager, this is an in-house position, that will play a critical role in supporting customers, delivering product training, troubleshooting technical issues and contributing to the development of technical resources.
This is an excellent opportunity for someone with electrical, mechanical or electronics experience who enjoys problem solving, customer interaction and sharing technical knowledge with others.
Benefits:
- Opportunity to work for a respected global industry leader
- Stable, growing business with long-term career prospects
- Supportive and collaborative team environment
- Ongoing product and technical training
- Attractive salary package
Duties:
- Provide technical support to customers via phone, video conferencing, email and face-to-face interactions
- Diagnose and troubleshoot product issues by testing equipment and replicating faults
- Liaise with the overseas technical team to identify and implement solutions
- Deliver technical training to customers both onsite (occasionally) and at the Sydney office
- Provide product training and support to internal staff members
- Develop technical documentation including user guides, wiring diagrams, cheat sheets and training materials
- Create and maintain technical training videos and support resources
- Manage product repairs and warranty assessments
- Monitor and report on technical projects, goals and outcomes
- Build and maintain strong relationships with customers through exceptional service and support
Skills & Experience:
- Previous experience in a technical support, service technician or similar role
- Mechanical, electrical or electronics experience highly desirable
- Strong troubleshooting and fault-finding skills
- Excellent verbal and written communication skills
- Ability to explain technical concepts to a wide range of audiences
- Strong organisational skills with the ability to manage multiple priorities
- Proficiency with Microsoft Office applications
- A proactive and solution-focused approach
- High attention to detail and strong analytical skills
- Ability to work independently and as part of a team
- Current driver’s licence
- Must be currently living in Australia with unrestricted working rights. This position is not suitable for candidates requiring sponsorship now or in the future.
How to Apply: All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received, so apply today. Please note that only candidates who meet our client’s selection criteria will be contacted.
Job ID: LB614.2
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