Administration Assistant - Statewide Progressive Neurological Disease Service
- Provide reception and administrative support to patients, carers, referrers, clinicians and the SPNDS team.
- Coordinate referrals, appointments, clinic records, Medicare billing, meetings and service documentation.
- Support a multidisciplinary statewide service delivering care to people with progressive neurological conditions.
Administration Assistant / Receptionist
Statewide Progressive Neurological Disease Service (SPNDS)
Classification: Administrative Worker Grade 2
- Opportunity to make a difference within a leading Australian healthcare provider.
- Benefits include salary packaging, professional development opportunities, supportive team environment and flexible work arrangements.
- Join a specialised statewide service supporting people living with progressive neurological conditions.
About Calvary Health Care Bethlehem and SPNDS
We're seeking a highly organised and proactive Administration Assistant/Receptionist to join the Statewide Progressive Neurological Disease Service (SPNDS).
SPNDS is based at Calvary Health Care Bethlehem, a publicly funded not-for-profit health service in Melbourne's south-east. The service provides multidisciplinary assessment, education and care coordination for people living with complex progressive neurological conditions including Parkinson's disease, Huntington's disease, Motor Neurone Disease, Multiple Sclerosis, Muscular Dystrophy and related conditions.
Working as part of a specialised multidisciplinary team, this role is central to ensuring the smooth operation of statewide outpatient clinics and service activities. The successful applicant will provide high-quality administrative support to clinicians, patients, carers and external stakeholders while contributing to the delivery of responsive and person-centred care.
This position is offered at 16 hours per fortnight, with opportunities for additional hours to provide leave coverage and operational support.
Key Responsibilities
- Act as a first point of contact for patients, carers and referrers.
- Manage incoming telephone and email enquiries.
- Coordinate referrals and appointment bookings across multidisciplinary outpatient clinics.
- Provide reception services and create a welcoming experience for consumers and visitors.
- Maintain accurate electronic records and clinic documentation.
- Support Medicare billing and clinic administrative processes.
- Assist with preparation of reports, service data and meeting documentation.
- Coordinate virtual and face-to-face multidisciplinary meetings.
- Liaise with internal departments and external health services to support patient care and clinic operations.
- Provide administrative support to clinicians and the broader SPNDS team.
- Contribute to continuous improvement activities and administrative system development.
What You Bring
- Demonstrated experience in a healthcare administration, medical reception or customer service role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage competing priorities.
- Experience working with databases, electronic medical records and the Microsoft Office suite.
- High level attention to detail and accuracy.
- Ability to work independently and collaboratively within a multidisciplinary team.
- Commitment to providing compassionate and responsive service to consumers and families.
- Experience in healthcare administration, outpatient services or specialist clinics will be highly regarded.
Why Join SPNDS?
At SPNDS, you'll be part of a dedicated statewide team committed to improving the lives of people living with progressive neurological disease. This is an opportunity to develop expertise within a highly specialised service while working alongside experienced clinicians and contributing to innovative models of care.
Located in Calvary Bethlehem's modern facilities, the service offers free onsite parking, flexible work practices and a supportive team culture.
For Further Information
For a confidential discussion regarding the position, please contact:
Roxanne Maule
Manager, Statewide Progressive Neurological Disease Service
(*************
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About Calvary
Join Calvary, one of Australia's largest not-for-profit healthcare providers with a history of caring for the community since 1885. We provide hospital, aged care and community services across Australia and are committed to delivering care with compassion, dignity and respect.
Application Requirements
- Current right to work in Australia.
- Satisfactory police check and other mandatory screening requirements.
- Evidence of immunisation status as required for the role.
- Completion of pre-employment checks including reference checks and health assessment where applicable.
If you're an experienced administrator looking for a meaningful role within a specialised statewide service, we'd love to hear from you. Apply today.
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