Contact Centre Consultant
- Provide friendly, customer-focused service to callers in the pre-admission area.
- Complete the pre-admission process effectively and efficiently.
- Maintain collaborative relationships with multidisciplinary team members and clients.
Job Description:
Better and fairer care. Always.
For more than 165 years, St Vincent's has been delivering exceptional healthcare and aged care to Australian communities. Today, St Vincent's Health Australia (SVHA) is one of Australia's largest not-for-profit health and aged care providers, operating hospitals, aged care services, virtual care and community-based services across New South Wales, Victoria and Queensland.
When you join St Vincent's, you're joining an organisation where your work directly contributes to improving the lives of others. Guided by our values of Compassion, Justice, Integrity and Excellence, we're committed to building a better and fairer healthcare system for all Australians.
About the Opportunity:
We are looking for a special kind of person – a St Vincent’s kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do.
An exciting opportunity currently exists for 2 Contact Centre Consultants to join the St Vincent’s Care Services Team, Bowen Hills on a permanent full-time basis. This role will provide a friendly, customer focused service to people calling the pre-admission area and effectively complete the pre-admission process.
What’s on your CV is important, but what’s in your heart matters more.
Because at St Vincent’s, kindness works for us.
Things that work for us:
Broad based administrative experience with attention to detail.
Ability to collect client information and provide effective communications.
Understanding of medical terminology.
Call centre skills.
Ability to prioritise and remain focused in a busy environment.
Ability to maintain collaborative and effective relationships with multidisciplinary team members and clients in a dynamic environment.
NDIS Worker Screening Check may be a requirement of this role.
Things that work for you:
Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum
Opportunity to work for the nation’s largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision
Friendly team environment with a great community care spirit
Ability to visibly see your impact on the business and its service
No cost uniforms and training
Free annual flu vaccination
Employee Assistance Program for staff and their families
Access to the Fitness Passport (FP)
Why become part of the St Vincent’s Care family?
For more than 175 years, St Vincent’s Care Services has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aikenhead continues to inspire our work today.
At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.
Pre-Employment Checks
Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations.
Equal Opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
Reconciliation Action Plan
St Vincent’s Health Australia embraces Aboriginal and Torres Strait Islander people’s unique perspectives, knowledge, and culture. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation, https://www.svcs.org.au/people/aboriginal-torres-strait-islander-recruitment
How To Apply
Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability.
Respectfully, no recruitment agencies.
Closing Date:
13 September 2026 11:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
Code of Conduct:
View Code of Conduct
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