Cluster Manager - WA
- Lead and support 5 retail stores across WA portfolio.
- Drive exceptional customer service and operational excellence.
- Achieve budgeted sales and manage controllable costs.
Looking for a role that fills your cup? Good news, T2 Tea is looking for a Cluster Manager to join its passionate team.
This isn’t just retail. It’s an immersive tea experience. If you love creating memorable experiences, sharing stories, and connecting with customers with the perfect brew, this is the role for you.
About Us
We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia and New Zealand.
Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.
Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.
We’re also proudly B Corp Certified, get to know more about us at: https://www.t2tea.com
About the role
Reporting to the Multi-Region Manager, the Cluster Manager leads and supports 5 of T2's retail stores across the WA portfolio, with accountability for P&L performance and operational success. Through effective coaching and mentoring of Store Managers and their teams, the Cluster Manager drives the execution of the T2 retail strategy, ensures the highest standards of brand representation, and cultivates a customer-centric culture that delivers an exceptional and seamless customer journey.
Key responsibilities
- Based in your home store three days per week, you'll lead day-to-day operations, including rostering, visual merchandising, stock management and deliveries, while creating exceptional customer experiences. You'll also play a key role in supporting your cluster of stores to drive commercial performance, operational excellence, and high-performing teams.
- Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
- Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
- Achieve budgeted sales, wage targets and manage other controllable costs.
- Ensure your store and cluster is operating to correct T2 policy, processes and guidelines.
- Identify your team’s development needs and motivate to drive performance for future succession
- You will inspire your team to deliver customer excellence in all facets of store operations.
- With a background in retail management, you will be passionate, commercially minded and focused on delivering positive results for the business.
- You will have strong communication skills and excellent time management skills
Life at T2
- Competitive salary with bonus earning potential with T2’s monthly sales incentive program.
- Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
- Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
- Volunteer leave day per year with a purpose-aligned organisation.
- Workplace policies with impact: Gender equity policy, Equitable remuneration policy and Flexible working arrangement options
- Employee Assistance Program (EAP).
About the application process
Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
No agencies please – we have this one brewing in-house.
Sounds like your cup of tea? Apply now!
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