- Provide customer service and respond to client enquiries, escalating issues when needed.
- Process insurance policy changes, renewals and new business, and assist with claims administration.
- Maintain accurate client records and complete banking, receipting and general office administration.
Established Tasmanian Insurance business seeking a Client Support Officer to join their team.
Your new company
This established and respected Tasmanian business is seeking a Client Support Officer to join its Launceston team. Working within a professional and customer-focused environment, you'll play an important role supporting clients, processing documentation and helping deliver a high level of service across a broad client portfolio. The position offers long-term career opportunities, ongoing training and the chance to be part of a close-knit team that values relationships, service and community connections.
Your new role
As Client Support Officer, you'll provide administration and client support across a variety of insurance and customer service activities. You will work closely with colleagues and clients to ensure policies, claims and account administration are processed accurately and efficiently.
Key responsibilities include:
- Delivering exceptional customer service to clients and stakeholders
- Responding to client enquiries and escalating issues when required
- Supporting the processing of new business, renewals, endorsements and policy changes
- Maintaining accurate client records and documentation
- Assisting with claims administration and coordination
- Completing banking, receipting and general office administration duties
- Supporting a positive and professional client experience at every interaction
What you'll need to succeed
To be successful in this position, you'll be a highly organised and customer-focused professional who enjoys building relationships and providing quality service.
You will demonstrate:
- Previous experience in customer service, administration, banking, insurance, financial services or a similar client-focused environment
- Strong communication and relationship-building skills
- Excellent attention to detail and organisational abilities
- Confident computer skills and experience using Microsoft Office applications
- A positive attitude with a willingness to learn
What you'll get in return
- Full-time permanent position
- Attractive salary package
- On-site parking
- Supportive and collaborative team environment
- Ongoing training and professional development opportunities
- Opportunity to develop a long-term career within a stable and respected organisation.
What you need to do now
If you're interested in this position, click 'Apply Now' or contact Emily Nuttall at Hays via 6108 5556 or Emily.Nuttall@hays.com.au for a confidential discussion about your career.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 13 matchedHays
