Administration Officer - Workforce Rostering

Administration Officer – Workforce

Employment Type: 0.8 FTE | Monday to Friday 9am - 3pm

Location: Wahroonga Aged Care, Biloela
Salary: $31.46 p/hr + Superannuation + Salary Packaging + Access to staff discounts & benefits 

Join a friendly, supportive team where good workforce planning makes a real difference. As our Administration Officer – Workforce, you’ll help make sure our teams have the right people, in the right place, at the right time so they can focus on delivering great, person-centred care.

What You'll Do:

If you enjoy bringing order to a busy environment, solving problems and working closely with people, you’ll feel right at home. You’ll play a hands-on role in keeping our workforce organised, supported and ready to deliver great care.

• Coordinate accurate and efficient staff rosters that meet resident needs, operational requirements and workforce compliance.
• Manage staff availability, leave, shift changes and unplanned absences, responding quickly when workforce needs change.
• Monitor staffing levels and help solve coverage challenges to keep services running smoothly.
• Prepare workforce reports and support the Service Manager to monitor overtime, labour costs, workforce utilisation and agency use.
• Coordinate mandatory training, performance reviews and other workforce compliance activities.
• Be a helpful first point of contact for roster and workforce enquiries, while supporting recruitment and onboarding when needed.

What You’ll Bring:

You’ll be organised, approachable and confident juggling competing priorities. Just as importantly, you’ll enjoy being part of a team that values integrity, innovation, empowerment and kindness in how we work with each other and the people we support.

• Experience in rostering, workforce coordination, scheduling or a similar administration role.
• Strong organisation and problem-solving skills, with great attention to detail.
• Confident communication and relationship-building skills, with a friendly and helpful approach.
• An understanding of awards, workplace legislation and workforce compliance requirements.
• Experience with rostering systems such as Humanforce and confidence using Microsoft Office, particularly Excel, Word and Outlook.
• A Certificate IV in Human Resources or Business Administration is highly regarded, along with the ability to obtain and maintain relevant worker screening requirements.

Why You’ll Love Working With Us:

We want our people to feel supported, valued and able to do their best work. Alongside a welcoming team and purpose-driven environment, you’ll have access to:

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

About Us:  

Lutheran Services is one of Queensland’s longest-established not-for-profit aged care and community services providers. As we celebrate 90 years of service in 2025, we continue to offer a broad range of services including aged care, retirement living, home care, disability, youth and family, mental health, and domestic violence support.   

With our 2025–2030 Strategic Plan, we’re building on our reputation for leading aged care and community services by growing with purpose – creating great places to work and live through adaptable, high-quality environments that meet the evolving needs of residents, clients and staff.  

Ready to Apply?
We’d love to hear from you! Please attach your resume and complete the application form provided. For a copy of the position description, please click here.
Please note applications will be reviewed as they are received, and role may close early if a suitable candidate is selected.

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