Customer Service Consultant

Job description

Customer Service Consultant 12-Month Contract. Looking for your next opportunity where you can combine customer service, problem-solving and coordination skills in a fast-moving environment?

DFP Recruitment is looking for a motivated Customer Service Consultant to join one of Australia’s leading technology providers on a 12-month full-time temporary assignment.
This is a great opportunity for someone who enjoys keeping things moving, solving problems and delivering a great customer experience. You’ll work closely with customers, internal stakeholders and field technicians to coordinate jobs, manage priorities and ensure work is completed efficiently.

What you’ll be doing: You’ll be part of a collaborative team responsible for managing customer and operational requests from start to finish, including:

• Coordinating and scheduling work for field technicians
• Prioritising incoming requests and meeting service timeframes
• Monitoring jobs and adjusting schedules when priorities change
• Keeping customers and stakeholders informed throughout the process
• Working confidently across multiple systems and platforms
• Maintaining accurate notes, job updates and customer information
• Identifying issues early and escalating where required
• Working towards individual and team service targets
• Contributing ideas to improve processes and the customer experience

What we’re looking for: We’re keen to hear from people who bring:

• Strong customer service experience in a contact centre, telecommunications, utilities, logistics, scheduling or service environment
• Excellent written and verbal communication skills
• Confidence learning and navigating multiple systems
• Strong organisation and time-management skills
• High attention to detail
• The ability to prioritise competing tasks in a busy environment
• A positive, adaptable and resilient approach
• A genuine team-first attitude
• Telecommunications experience is highly regarded, but not essential

Why you’ll want this role

• 12-month full-time assingment
• Attractive hourly rate
• Monday to Friday rotating roster
• Hybrid working following office-based training
• Comprehensive training and equipment provided
• Work with a leading Australian technology provider
• Supportive, collaborative team environment
• Opportunity to build valuable experience within a large-scale customer and field operations environment
• Potential for extension based on performance and business requirements

Ready for your next move? If you’re a strong customer service professional who loves solving problems, working with technology and keeping customers informed, we’d love to hear from you.

Apply Now to take the next step. If you have any questions please call Emma on 0386329940

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.