AO3 Maintenance Support Officer
- Provide exceptional customer service and administrative support in a busy contact centre.
- Manage maintenance requests and coordinate responses to ensure service delivery standards are met.
- Liaise with contractors and stakeholders while maintaining accurate records and documentation.
Make a meaningful impact in a fast-paced customer service environment supporting maintenance services.
Your new company
Hays are partnering with a Queensland Government organisation to recruit an experienced Maintenance Support Officer for an immediate temporary opportunity based in Maryborough. This role sits within a high-performing Maintenance Response Centre, providing critical support to a diverse range of clients including schools, public housing tenants, government agencies and community stakeholders. If you enjoy customer service, administration and problem-solving in a busy environment, this could be the perfect opportunity.
Your new role
As a Maintenance Support Officer, you will be responsible for delivering high-quality customer service and administrative support within a busy contact centre environment. You will work as part of a collaborative team, handling maintenance requests, coordinating responses and ensuring service delivery standards and KPIs are achieved.
Key responsibilities include:
- Providing exceptional customer service via phone, email and correspondence channels
- Responding to maintenance enquiries and service requests from tenants and external stakeholders
- Managing incoming and outgoing calls within a high-volume environment
- Creating and processing work orders accurately and efficiently
- Maintaining records, databases and information systems
- Preparing documentation, reports and correspondence
- Liaising with contractors, suppliers and internal stakeholders
- Supporting the effective delivery of maintenance services while meeting performance targets
- Applying strong communication and problem-solving skills to resolve enquiries and manage challenging situations professionally
What you'll need to succeed
To be successful in this position, you will demonstrate:
- Strong customer service and call centre experience
- Excellent verbal and written communication skills
- High-level data entry and keyboard skills
- Strong attention to detail and accuracy
- Ability to manage competing priorities within a fast-paced environment
- Well-developed organisational and administrative skills
- A positive attitude and strong team-focused approach
- Professionalism, reliability and a strong work ethic
- Confidence using Microsoft Office and computer-based systems
Highly Desirable
- Previous experience within maintenance, property, construction, trades or building-related environments
- Understanding of maintenance processes, work orders or contractor management
- Experience working within government or public sector environments
What you'll get in return
- Temporary assignment offering an immediate start
- AO3 Queensland Government opportunity
- Full-time hours across Monday-Friday
- Supportive team environment
- Valuable government experience
- Convenient Maryborough location
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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