Customer Service Officer
- Provide exceptional customer service to Commercial & Industrial and Municipal Council customers.
- Resolve enquiries and complaints while maintaining accurate customer information.
- Coordinate service bookings and develop strong relationships with customers and internal stakeholders.
Customer Service Officer
About Us
Join us at Cleanaway and contribute to making a sustainable future possible, together.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.
The Opportunity
Are you passionate about delivering great customer service and enjoy being part of a supportive, fast-paced team? We’re looking for a motivated and customer-focused individual to join our Customer Care team, where you'll play an important role in creating positive customer experiences every day.
Reporting to the Customer Care Floor Lead, you’ll be the first point of contact for our Commercial & Industrial (C&I) and Municipal Council customers, providing exceptional service, resolving enquiries and ensuring customers receive timely and effective support.
Key Responsibilities
- Respond to inbound customer calls and emails, providing friendly, professional and efficient service.
- Coordinate service bookings and process customer requests accurately and efficiently.
- Investigate and resolve customer enquiries and complaints, ensuring positive outcomes.
- Maintain accurate and up-to-date customer information using Salesforce and other internal systems.
- Work closely with operational teams to coordinate services and ensure customer needs are met.
- Develop and maintain strong working relationships with customers and internal stakeholders.
About You
- Previous experience in customer service, a contact centre or a similar customer-facing role.
- Excellent communication and interpersonal skills, with a confident and professional phone manner.
- Strong problem-solving skills, with the ability to remain calm and solution-focused in challenging situations.
- Excellent attention to detail, organisational skills and the ability to manage competing priorities in a fast-paced environment.
- A proactive, team-first attitude, with the ability to work independently and confidently navigate CRM systems such as Salesforce.
Why join Cleanaway?
- Attractive salary package
- Career development opportunities
- Paid parental leave
- Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!
Our Process
Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
Join us on our exciting journey towards a sustainable future.
Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.
Applications close:
Vacancy no:525484
Work type:Permanent - Full Time
Location:Wollongong NSW Australia
Categories:Customer Service
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