Claims Coordinator

Claims Coordinator | Permanent, Full-time | Brisbane CBD

Your new company
Yournew company is a well-established organisation operating within the insurancerepairs and property restoration sector. With a strong presence across themarket, they are known for delivering high-quality outcomes, exceptionalcustomer experiences and tailored solutions for residential property claims.Due to continued growth, they are seeking a motivated and customer-focusedClaims Administrator to join their collaborative Brisbane team.

Your new role
As aCustomer Claims Administrator, you will act as a key point of contact forcustomers, insurers and internal stakeholders throughout the claims andrestoration process. Working within a fast-paced environment, you willcoordinate multiple tasks, maintain accurate records and provide timely updatesto ensure a seamless customer experience.

Key responsibilities:

Coordinating and monitoring residential claims from lodgement through to completion Providing customers with updates and responding to enquiries via phone and email Maintaining accurate records across internal systems and client platforms Liaising with contractors, insurers and internal teams to facilitate outcomes Managing a high volume of inbound and outbound communications Assisting with issue resolution and escalating matters where appropriate Supporting team performance goals and contributing to a positive workplace culture

What you'll need to succeed
To be successful inthis role, you'll be a confident communicator with a genuine passion forcustomer service and administration.

You will also bring:

Previous experience within administration, coordination or customer service Strong organisational skills with the ability to manage competing priorities Excellent verbal and written communication skills The ability to build rapport with a broad range of stakeholders A proactive and solution-oriented mindset Strong attention to detail and ability to follow established processes Comfortable working independently whilst contributing to a team environment Experience within insurance, construction, property or trades-based industries will be highly regarded

What you'll get in return
In return, you'll joina supportive and growing business that genuinely values its people and investsin their development.

Benefits include:

Comprehensive training and onboarding Clear pathways for career growth and progression Modern office environment located in Brisbane's inner-city fringe Supportive leadership and collaborative team culture Ongoing professional development opportunities Employee wellbeing initiatives and recognition programs Social events and team-building activities throughout the year

What you need to do now
If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call Phoebe now on 0732433012.

If this job isn't quite right for you, but you arelooking for a new position, please contact Phoebe for a confidential discussionon your career.
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