BUSINESS SUPPORT OFFICER
- Provide administrative support to operational and technical teams.
- Respond to customer enquiries via phone and email.
- Maintain accurate records, databases, and documentation.
The Company
Protech is partnering with a large public sector infrastructure and maintenance organisation that delivers essential services to communities across the region. They are seeking various Business Support Officers to join a busy team supporting operational and administrative functions.
The Role
We are looking for a highly organised and customer focused Business Support Officer to provide administrative support within a fast paced operational environment. This position plays a key role in ensuring the efficient delivery of business and customer services while supporting internal stakeholders and field based teams.
A day in the life will typically include:
- Providing administrative support to operational and technical teams
- Responding to customer enquiries via phone and email
- Maintaining accurate records, databases, and documentation
- Preparing reports, correspondence, and business-related documents
- Coordinating work orders, job requests, and service activities
- Monitoring workflows, assisting with scheduling, and tracking tasks
- Supporting the preparation of quotations and service requests
- Building positive relationships with internal and external stakeholders
- Assisting with continuous improvement initiatives and process updates
Your Experience
- Previous experience in an Administration, Business Support, Customer Service or Office Support position
- Strong Microsoft Office skills, particularly Excel
- Excellent written and verbal communication skills
- High attention to detail and strong organisational abilities
- Ability to manage multiple priorities and meet deadlines
- Strong customer service and stakeholder engagement skills
- Experience working in a large, process-driven environment is highly regarded
- Experience with Ellipse or similar systems will be advantageous
Benefits & Offer
- Competitive hourly rate + superannuation
- Various Queensland locations and contracts available
- Opportunity to gain experience within a large public sector organisation
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