AO3 Business Support Officer
- Provide customer service and administrative support to a busy government team in Rockhampton.
- Manage enquiries, correspondence, contractor communications, service requests and records accurately.
- Prepare reports and documentation while coordinating with contractors, suppliers and stakeholders.
- Government Opportunity | Rockhampton | Immediate Start Available
- AO3 Business Support Officer
- Initial Contract: 09 November 2026 to 29 January 2027 + likely ongoing contract extension
- Hourly Rate: $51.12 per hour + super
About the Role
An exciting opportunity is available for an experienced administrator to join a busy government team in Rockhampton. Working in a fast-paced environment, you will provide high-quality customer service and administrative support while ensuring enquiries, correspondence, contractor communications and records are managed accurately and efficiently.
Key Responsibilities:
- Provide professional customer service to internal and external stakeholders
- Manage incoming and outgoing emails and phone enquiries
- Follow up outstanding works, contractor invoices and service requests
- Liaise with contractors, suppliers, customers and stakeholders to support service delivery
- Maintain accurate records and update information within internal systems
- Prepare documentation, reports and correspondence to a high standard
- Assist with general administrative duties as required
About You
To be successful in this role, you will demonstrate:
- Proven experience providing administrative support
- Previous experience within construction, engineering, mining, maintenance, insurance repairs or government is highly regarded
- Strong communication and stakeholder engagement skills
- High attention to detail and excellent organisational skills with the ability to manage competing priorities
- Proficiency across Microsoft Office, including Outlook, Word and Excel
Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JOBID: 1704053
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1704053
Profession:GovernmentGovernment
Company: empire group
Date posted: 5th Nov, 2026
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Skills
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