AO3 Business Support Officer
- Investigate and resolve work order exceptions to ensure timely completion.
- Coordinate administrative support for state-wide maintenance programs.
- Manage customer enquiries and support stakeholders for effective service delivery.
- AO3 Business Support Officer
- QLD Government
- $51.12 per hour + superannuation
- Initial Contract to 15th of January 2027+ highly likely ongoing contract extension
- Make a difference supporting key state-wide programs
Join a busy and supportive team delivering important infrastructure and maintenance programs across Queensland.
About the Role
In this role, you will investigate and resolve work order exceptions, maintain accurate records, support financial and purchasing processes. Coordinate administrative processes, monitor work order progress, manage customer enquiries and support stakeholders to ensure projects and services are delivered effectively and on time.
Key Responsibilities:
- Coordinate administrative support for state-wide maintenance programs.
- Investigate, coordinate and resolve work order and work request exceptions to ensure timely completion and billing accuracy.
- Monitor outstanding jobs, work order status and follow-up actions to support timely service delivery.
- Process financial adjustments including journals, credits, purchase order updates, sales order amendments and estimate variations.
- Manage incoming correspondence including emails, phone enquiries and stakeholder communications.
- Maintain accurate records, including data entry and reporting activities.
- Assist with the preparation of scopes of work, quotations, reports and project documentation.
About You
This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment, enjoys coordinating multiple priorities and is committed to delivering exceptional customer service.
- Proficiency across Microsoft Office applications including Excel.
- Previous administration experience in construction, mining, government, engineering or similar is highly regarded.
- Strong customer service and stakeholder engagement skills.
- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
- High attention to detail and strong written and verbal communication skills.
- Experience working with work orders, job tracking or finance administration will be highly regarded.
- Experience using Ellipse or similar enterprise management systems is highly desirable.
Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JOBID: 1695986
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1695986
Profession:GovernmentGovernment
Company: empire group
Date posted: 19th Oct, 2026
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