AO3 Maintenance Support Officer
- Coordinate maintenance requests and liaise with customers and contractors.
- Monitor maintenance progress and maintain accurate records.
- Provide administrative support in a fast-paced environment.
Looking for a customer-focused Maintenance Support Officer with strong administration and coordination skills.
Your new company
Our client is a key player in Queensland's $50 billion building industry, employing 235,000 people, they maintain vital assets like schools and hospitals. With 1,500 staff and extensive facilities, it supports regional areas, trains young tradespeople, and swiftly responds to disasters, ensuring community resilience and industry stability.
Your new role
- Coordinate maintenance requests received via phone, email and online systems
- Liaise with customers, contractors and internal teams to ensure works are actioned efficiently
- Monitor maintenance progress and keep customers informed throughout the process
- Manage customer enquiries and assist with resolving issues in a professional manner
- Maintain accurate records, reports and information across business systems
- Build effective relationships with suppliers and internal and external stakeholders
- Provide general administrative support and contribute to process improvements
- Work within a fast-paced, KPI-driven environment while maintaining high service standards
What you'll need to succeed
- Previous customer service, administration or maintenance support experience
- Strong written and verbal communication skills
- Confidence managing customer enquiries and resolving challenging situations
- Strong organisational skills and ability to manage competing priorities
- High attention to detail and accurate record-keeping skills
- Proficiency in Microsoft Office Suite
- Ability to work effectively in a fast-paced environment
- Professional, proactive and team-focused approach
What you'll get in return
This is a great opportunity to join a busy Mackay-based team on a temporary contract from 26 October 2026 to 29 January 2027, with potential for extension. You'll gain valuable experience coordinating maintenance services, managing customer enquiries and supporting a fast-paced operational team.
What you need to do now
If you're interested in this role, applications can be submitted via the "apply now" button. Please ensure you are submitting an up-to-date CV. If you have any further questions, please contact Tanaya Tolson on (07) 4960 1126.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Skills
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