Call Centre Consultant
- Manage inbound and outbound customer enquiries in a busy contact centre.
- Provide accurate solutions and maintain customer records.
- Deliver exceptional customer service while handling administrative tasks.
Full Job Description
Location: Bankstown, NSW
Salary Package: $70,000 + Super
Role Highlights:
As the first point of contact for customers, you'll manage a range of inbound and outbound enquiries within a busy contact centre. Responsibilities include assisting with product enquiries, providing pricing information, and completing accurate data entry while delivering exceptional customer service.
Key Responsibilities:
Your day-to-day responsibilities will include:
- Handling inbound and outbound customer enquiries via phone and email
- Delivering prompt, accurate solutions while creating a positive customer experience
- Processing customer information and maintaining accurate records
- Completing administrative duties, including data entry and system updates
- Using multiple internal systems to manage and resolve customer enquiries
Candidate Profile:
To be successful in this role, you will have:
- Previous experience in a fast-paced call centre or customer service environment
- Excellent verbal and written communication skills
- Strong multitasking skills with the ability to confidently navigate multiple systems
- High attention to detail and accuracy across administrative tasks
- A proactive, team-focused approach with a genuine passion for customer service
- Australian Citizenship or Permanent Residency
Company, Culture and Benefits:
- Competitive salary of $70,000 + Super
- Hybrid working arrangement with 3 days working from home
- Monday to Friday roster with weekends free
- Immediate start with the opportunity to transition from temporary to permanent
- Ongoing training, career development, and a supportive team culture
How to Apply:
Ready to grow your customer service career? Click "Apply Now" or send your resume directly to ************************.
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