Expressions of Interest - Customer Service Officer (Casual)
- Assist internal and external customers as the first point of contact
- Receive and triage customer requests, process payments and venue hire
- Build rapport with customers and develop strong working relationships across the organisation
Dynamic role assisting the Shire's internal and external customers Friendly, supportive team environment Casual shifts, availability required Monday to Friday 8:15am - 4:45pm If you have a positive, resilient, and professional attitude and are passionate about providing an exceptional customer experience we want to hear from you! The Shire of Capel is located in the South West, halfway between Bunbury and Busselton. We are nestled between the beach and the forest and are one of the fastest growing coastal Shires in Australia. At the Shire we value Honesty, Empathy, Accountability, Respect and Teamwork which underpin the way we work with our elected members, the community and each other. As a Customer Service Officer you will act as the first point of contact for our customers. You will receive and triage customer requests, assist with basic enquiries and escalate technical and complex enquiries to the relevant teams as appropriate. You will receive and receipt payments, assist with venue hire, and receive, process, and refer incoming applications and registrations as appropriate. As a team player your flexible approach and friendly communication style will enable you to quickly build rapport with internal and external customers and develop strong working relationships across the organisation. Your patience, resilience and commitment to continuous learning will ensure you thrive in this role. The rewards: As part of our team, you will enjoy: • Flexibility and support • Investment in you and your career • An inclusive culture where all our people are valued, EEO, diversity and differences are respected • A strong focus on employee wellbeing and safety • Casual shifts, Monday to Friday • Hourly rate $35.1763 + Casual loading • Up to 14% Shire superannuation contribution • Employee benefits program offering a wide range of discounts For further position related requirements please refer to Position Description – Customer Service Officer PDF (317KB). If you are viewing this ad in Seek the link may have been removed. Please view this vacancy on our website at capel.wa.gov.au/careers to access the position description.
We embrace diversity and encourage applications from individuals of diverse backgrounds to join us in servicing our community for the future.
To be considered for this role you will be able to demonstrate:
• Behaviour that positively demonstrates the Shire’s HEART of: Honesty, Empathy, Accountability, Respect and Teamwork
• Strong customer services experience
• Demonstrated administration experience
• Strong computer skills, including use of MS Office, Internet, Email and databases
• Excellent interpersonal skills
• Good numerical and literacy skills
Cash handling experience and knowledge of local government structure and function will be highly regarded.
Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact People & Culture on 9727 0222 to discuss.
Further position related enquiries can be directed to Kristy Reeves, Customer Service Coordinator or People & Culture on 9727 0222.
Applications close
4:00pm on Wednesday 16 September 2026
The Shire of Capel reserves the right to commence interviewing prior to the application close date and close this position for applications early should a suitable candidate be found.
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