CX Insights Specialist
- Use customer and employee insights, data analysis and journey mapping to identify experience improvements.
- Work with internal stakeholders and external customers to design and implement customer-focused process and service improvements.
- Build customer insights capability and support digital and organisational change initiatives.
Looking for the next opportunity where your work genuinely matters?
Join SA Power Networks and help power homes, businesses and communities across South Australia – today and into the future.
About the role
As a CX Insights Specialist, you’ll identify and deliver improvements that enhance both the customer and employee experience, using data and insights to identify opportunities and drive initiatives through implementation.
Working closely with key stakeholders, including our Digital & Technology team and external customers, you’ll help build our customer insights capability, map customer journeys and translate insights into improvements in customer experience and service delivery.
Reporting to the CX Insights Manager, this role offers the opportunity to influence customer-focused improvements across SA Power Networks and contribute to initiatives with both digital and organisational change impacts.
Culture & benefits
At SA Power Networks, you’ll be part of a team where our values shape how we work every day.
We keep everyone safe, collaborate with purpose, take the initiative, and rise to the challenge to deliver for our people, customers and communities.
We offer an environment that values safety above all, encourages new ideas, and supports you to grow your career while making a meaningful contribution to South Australia.
You will also enjoy:
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1-year fixed term contract, with potential for ongoing opportunities within the business
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Flexible working arrangements and a strong focus on work-life balance
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13% superannuation (1% above current legislated employer contributions)
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Up to $900 in electricity reimbursements each year
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17.5% leave loading payable on annual leave
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Income Protection Coverage
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Primary Parental Leave (18 weeks) and Secondary Parental Leave (5 weeks)
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Corporate discounts on health insurance and gym memberships
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1 paid day of volunteering leave
About you
To be successful in this role, you’ll bring:
Essential:
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A degree in Business or a similar discipline and/or an equivalent level of skill and experience.
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Extensive customer experience (CX) and user experience (UX) capabilities and demonstrated experience.
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Significant experience implementing customer and business improvements involving process change or re-engineering.
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A good understanding of IT systems and the integrations required to deliver improved outcomes.
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Customer journey mapping, process mapping and user-centred design capabilities.
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Strong stakeholder relationship management and change management skills.
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Strong written, verbal and interpersonal communication skills, with the ability to clearly articulate complex concepts.
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Advanced information and data analysis skills, particularly in customer-centric design.
About us
SA Power Networks plays a vital role in South Australia, connecting homes, businesses and communities to a safe, reliable and efficient electricity network.
We’re proud to be leading the transition to a cleaner, more sustainable energy future, working closely with communities across the state to achieve meaningful change.
Our people are at the heart of everything we do. With a collaborative culture, strong development pathways and a commitment to innovation, you’ll be supported to grow your career while making a real impact, connecting South Australians to a better energy future, today.
Want to know more?
Bronte Murchland - Bronte.Murchland@sapowernetworks.com.au
Applications close 5pm Monday 16th November
Diversity & inclusion
SA Power Networks is committed to creating a diverse and inclusive workplace. We welcome applications from people of all genders, ages, ethnicities and sexual orientations, and from people with disability.
We want everyone to have an accessible and inclusive recruitment experience. If you require reasonable adjustments, an application form in an alternative format or another accessible way to participate in the recruitment process, please contact recruitment@sapowernetworks.com.au.
For more information about SA Power Networks visit SA Power Networks.
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