Customer Service Officer
- Support the customer base of a large liquor business by processing inbound customer service calls.
- Ensure delivery of a consistent and high-quality customer experience while identifying business improvement opportunities.
- Document all claims and enquiries into the company database and represent the company professionally.
Call Centre and Customer Service
Derrimut, Melbourne, Australia
Customer Service Officer
- $38.99 casual rate
- Monday to Friday 9.00am-5.00pm
- Salesforce experience beneficial
- Derrimut Location
The overall purpose of the position is to effectively support the Customer base of a large liquor business by meeting the agreed service levels. You will be required to professionally process inbound customer service calls, ensure delivery of a consistent and high-quality customer experience and be proactive in identifying business improvement opportunities.
The ideal candidate will be required to obtain and evaluate all relevant information to handle inquiries and complaints, to act as the communication conduit between our customers and our business partners, suppliers and service providers.
Areas of Accountability:
- Responding to online and phone enquiries in a timely and professional manner
- Performing bookings and schedules for customers and delivery drivers
- Following up on deliveries and ensuring DIFOT is adhered to
- Assisting Customers with claims relating to damages, breakages and/or incomplete goods
- Create strong relationships with customers and offering quick and responsive updates
- Liaise with the warehouse staff in regards to damage claims
- Document all claims and enquiries into the company database
- Represent the company in a professional and positive manner at all times
- General support duties as required with the role
Preferred Experience and Qualifications:
- Strong knowledge of MS Office Systems
- Salesforce system knowledge an advantage
- Exceptional verbal and written communication skills
- Certificate in Business Administration or similar a benefit but not essential
If you believe you meet the above criteria apply now of email Hannah Limond at hlimond@lpcommercial.com.au
LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
Job Information
Job Reference: 210125364_1790923145
Salary: AU$38 - AU$39 per hour + $350 worth of vouchers issued annually
Salary From: AU$38
Salary To: AU$39
Salary Type: hour
Consultant Name: Hannah Limond
Job Industries: Call Centre and Customer Service
Job Locations: Derrimut, Melbourne, Australia
Job Types: Temporary
Job Skills: Customer Service, Call centre
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 10 matchedLabourpower Recruitment Services