Community Care Partner

Coordinate self-managed aged care services and client outcomes

Are you passionate about helping older people remain independent, connected, and in control of their care? We are seeking a compassionate, organised and client-focused Self-Managed & Community Care Partner to join a growing Support at Home team.This is a unique opportunity to combine client relationship management, care coordination, community engagement and operational support in a role where no two days are the same. You'll work closely with clients, families, clinicians and care partners to deliver high-quality, person-centred services that enable clients to achieve their goals and maximise the value of their Support at Home funding.

Your new role
As the Self-Managed & Community Care Partner, you will be the key point of contact for self-managed clients while also supporting prospective clients and referral partners throughout their care journey.You will build meaningful relationships, coordinate services, monitor budgets, ensure compliance requirements are met, and help deliver a seamless and positive experience for older Australians and their families.
Key Responsibilities
Self-Managed Client Coordination

• Manage onboarding, assessments, care planning and regular client reviews
• Develop and maintain personalised, goal-focused care plans
• Support clients to understand and effectively manage their Support at Home budgets
• Review invoices and manage self-management platform activities
• Ensure services align with program guidelines, care plans and approved budgets
• Monitor supplier compliance and documentation requirements
• Coordinate Assistive Technology and Home Modifications (AT-HM) supports
• Liaise with clinical teams regarding higher-needs and clinical care requirements
• Maintain accurate records and documentation within AlayaCare
• Ensure service delivery remains compliant with Support at Home requirements and organisational standards

Community & Client Engagement

• Respond to enquiries from prospective clients, families and referral sources
• Conduct meaningful conversations to understand individual circumstances, goals and support needs
• Explain available services and care options
• Coordinate referrals and onboarding pathways
• Develop strong relationships with community stakeholders and referral partners
• Provide responsive support and information to clients and families
• Maintain accurate records of all client interactions

Team & Operational Support

• Participate in team meetings and care partner forums
• Assist with reporting and preparation of operational information
• Support training and education initiatives for care teams
• Contribute to continuous improvement activities
• Work collaboratively across the broader Support at Home team

What you'll need to succeed

• Experience in Support at Home, Home Care Packages, community aged care or a similar environment
• Strong understanding of person-centred and goal-based care planning
• Experience managing client assessments, care plans and budgets
• Knowledge of Support at Home funding and service guidelines
• Excellent communication and stakeholder engagement skills
• Strong organisational and time-management abilities
• High attention to detail when managing records, budgets and invoices
• Ability to work across multiple systems and priorities simultaneously
• Collaborative approach and ability to work effectively with multidisciplinary teams
• Certificate IV in Individual Support or a related qualification
• Current Police Check and/or NDIS Worker Screening Clearance
• Current First Aid and CPR certification (or willingness to obtain)
• Experience using AlayaCare or a similar care management platform will be highly regarded

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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