Contact Centre Agent
- First point of contact for patients in a contact centre environment.
- Handle inquiries and bookings professionally and empathetically.
- Collaborate with team members to meet service level targets.
These full time permanent roles offer a structured work week Monday - Friday, with eight-hour shifts between 8am-5:30pm.
Role Overview:
As a 2IC Contact Centre Agent, you will be the first point of contact for our patients.
Your responsibilities will include
- Answering phone calls for bookings across the Inner West region promptly and handling inquiries professionally.
- Provide empathetic support and guidance during phone interactions.
- Collaborate with other contact centre agents to meet service level targets.
- Building relationships with the technical and clerical teams, patients, and referrers.
- Future potential to incorporate hybrid work from home options.
What we’re looking for:
✅ Strong communication skills, both verbal and written.
✅ A knack for organisation and managing appointments with ease.
✅ Comfort with using multiple systems and technology.
✅ Ability to relate to and communicate with a wide range of patients, drawing on your life experience to provide empathetic and understanding support.
Experience in a contact centre is not required – we provide comprehensive training to help you succeed, including support in understanding radiology processes.
What we can offer you:
🌱 Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
📚 Learning and development
- One-on-one training to set you up for success
- Career opportunities across our diverse Network
🏠 Workplace Experience
- Friendly and inclusive team
- Free parking within a 5 minute walk and a quick 2 minute walk to buses
💵 Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review
With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
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Skills
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I-MED Radiology Network supports the following values and diversity groups:
Cultural Diversity
Diversity
Equal opportunities
Disability
Graduates
Interns
Indigenous Australians
LGBTQIA+
Mature age workers
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