Administrative Officer - Women and Newborn Program

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

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Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives. 

About the Department / Program 

We are a women’s health clinic servicing a wide range of services including the maternity clinic, early pregnancy assessment clinic, and termination clinic, endocrinology in pregnancy and infectious diseases in pregnancy. 

About the Role 

Join our team as an administrative officer on a part time, ongoing basis to work at Monash Medical Centre based at Clayton. 

In this role, you will be guided under the leadership of the Administration Team Leader and working with the broader women’s health team. 

• Carry out compliance and improvement against the key elements of quality and safety 

• Be responsible for the quality of care at point of care 

• Provide data entry and validation. 

• Assist or lead in Clinic setup or completion daily depending on AM/PM shift. 

• Appointment scheduling for various clinics supported by Women’s Health Outpatients. 

• Ensure all Medicare and Healthcare eligibility cards are verified at each presentation. 

• Ensure all referral management is carried out in accordance with Outpatients Services Protocols. 

• Maintain involvement in quality improvement and education in order to continually improve services provided to clients. 

• Participate in the development and implementation of the policies and protocols pertaining to Women’s Health Outpatient Services. 

• Ensure all clients’ appointments are booked and assessed. 

• Co-ordinate clinic 

• Contribute to the administration team in completing all group tasks daily. 

• Answering telephone and patient enquiries. 

• Ensure all ‘Did not attends” (DNA) patients are addressed appropriately. 

• Ensure all patients documents are verified before commencement of each clinic. 

About You 

To be successful in this healthcare role, you will bring the following demonstrated skills, experience, and attributes: 

• iPM, Word, Excel and Outlook experience 

• Previous customer service experience 

• Medical terminology desirable 

• Ability to work autonomously and within a team 

• Comply with Monash Health guidelines for the prevention of discrimination and harassment in the workplace. 

• Maintain appropriate personal appearance standards and wear the corporate uniform as required. 

• Take responsibility for professional development through continuing self-education. 

• Commitment to undertake mandatory training as determined by the program and Monash Health. 

Mandatory requirements of the role - qualifications, licences, memberships:

• Provide valid proof of your current right to work in Australia. 

• Complete and maintain required employment screening, including a National Police Check, employee Working with Children Check (WWCC) and, where relevant, Aged Care Worker Screening and National Disability Insurance Scheme (NDIS) Worker Screening. 

• Consent to ongoing Australian Health Practitioner Regulation Agency (Ahpra) registration checks via Monash Health’s electronic credentialing systems (registered health practitioners only). 

• Provide evidence of required immunisation prior to the extension of an offer of employment at Monash Health. 

• Enter into an Employment Agreement before commencement (applicants new to Monash Health only). 

• Comply with Monash Health’s policies and procedures, including the Code of Conduct, on an ongoing basis. 

Why you will love working with us 

Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you.

Upon your appointment, we will provide you with:

• A supportive and cohesive sub-team, working within a larger consumer relations team. 

• Professional development courses, seminars and mentoring. 

• Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs. 

• Salary packaging. 

• Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities. 

For a confidential discussion and to explore this opportunity further, please reach out to Simone Podvalej by email at Simone.Podvalej@monashhealth.org.

Position Description can be found here

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We areFull Hearted, Open Minded and All In,enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.  

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 11th November 2026.