Café Supervisor
- Supervise daily café operations, front-of-house service and staff activities, including training and performance monitoring.
- Maintain food and beverage quality, stock control, cleanliness, food safety and workplace health and safety standards.
- Coordinate opening and closing tasks, cash handling and reporting, and respond to customer complaints and operational issues.
Position: Café Supervisor
Position Type: Full-Time
Salary: $70,000 to $80,000 plus superannuation per annum
Location: Cairns City QLD 4870
Our client is an established café located within a major shopping centre in Cairns, Queensland. It provides food and beverage services to customers in a busy retail environment, with a focus on quality products, friendly customer service and efficient café operations. The café operates a customer-focused service environment, requiring effective coordination of staff and daily activities to maintain consistent service standards.
Responsibilities and duties include:
- Supervise daily café operations and coordinate front-of-house activities to ensure efficient service delivery.
- Allocate staff duties, coordinate shift activities and provide ongoing training and guidance to maintain service standards.
- Monitor staff performance and ensure employees deliver quality customer service in accordance with the café's standards.
- Oversee food and beverage service, ensuring the quality, presentation and consistency of products meet the café's requirements.
- Monitor stock levels, coordinate ordering and oversee the receipt, storage and rotation of café supplies.
- Coordinate opening and closing procedures, including cash handling, till reconciliation and daily reporting.
- Monitor café cleanliness, food safety and hygiene standards, ensuring staff comply with relevant workplace procedures.
- Address customer complaints and operational issues, and report staffing matters, maintenance requirements and other concerns to the Café Owner/Manager.
Requirements:
- Relevant AQF Certificate IV qualification or equivalent.
- At least 12 months of relevant work experience in a café, hospitality or food service environment.
- Demonstrated ability to supervise and coordinate staff in a hospitality setting.
- Strong leadership, communication and customer service skills.
- Ability to manage competing operational priorities in a fast-paced café environment.
- Knowledge of food safety, hygiene and workplace health and safety requirements
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