Customer Experience Consultant
- Manage the onsite help desk, handling incoming calls and emails and triaging requests to the relevant site teams.
- Provide reception support, including signing contractors in and checking their induction status.
- Deliver a positive customer experience through face-to-face and remote interactions, prioritising urgent requests and reducing customer effort.
Job Title
Customer Experience Consultant
Job Description Summary
Cushman & Wakefield has a vacancy in our onsite Customer Experience team at the Herston Quarter facility. You’ll be part of a small team of three in this 19-hour-per-week role
Job Description
Location: Herston Quarter, Brisbane, QLD
Part time, 19 hours per week
About the Role
- Manage all aspects of the Help Desk for incoming calls and emails, passing on messages/jobs to the site team as required
- Monitor the group email inbox and prioritise and triage correspondence
- Notify technicians and the Operations teams when urgent requests arise
- Reception duties, such as signing in and out contractors, checking on induction status etc.
- Focus on the customer experience, using the frameworks and training provided, with the intent of reducing Customer effort
- Ensures that a world class customer service experience is delivered regardless of interaction type e.g. face to face or virtual/remote resource depending on client requirement
About You
- Prior experience working in a customer facing role
- Positive, "can do" attitude, willing to go the extra mile to ensure a positive experience
Given the part time nature of this role, we envisage that it may appeal to those who may either be studying, looking to re-enter the workforce after time away or those on temporary visas who may have restrictions on the number of hours they are able to work.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture
- An organisation committed to Diversity and Inclusion
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
INCO: “Cushman & Wakefield”
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