Parts Interpreter
- Assist customers and technicians in securing needed parts and supplies.
- Manage parts inventory and ensure proper storage and readiness.
- Provide customer service and process orders and quotes in a timely manner.
We are looking for a talented Parts Interpreter to join our team in Carole Park, QLD. In this role, you will assist customers, technicians, and other parts personnel in securing needed parts and supplies. You will be responsible for managing the parts and supplies that come in and out of a workshop or warehouse. On a typical day, the job is to make sure the right parts are in stock, stored properly and ready when technicians or customers need them.
In this role, you will make an impact in the following ways:
Act as the first contact for customers, addressing their needs and issues promptly
Parts interpretation and the provision of required parts
Processing and receiving orders and quotes in a timely manner
Advise on part suitability and talk customers through the best solution for the job
Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
Organise and manage daily freight delivery
Work closely with office and service departments
Accountability of all parts correctly counted in and out of the Lae branch
Carry out quarterly & annual parts count
To be successful in this role you will need the following:
Parts interpreter experience in an Automotive or similar industry
Customer service and effective communication
Engine knowledge is an advantage
Ability to learn new software and processes
High attention to detail with the ability to prioritise and troubleshot complex tasks
Forklift ticket would be highly desirable
Valid car drivers license is required
Compensation and Benefits
Full Time, 38hrs per week
Competitive hourly rate
Overtime as required – Penalty rates paid for all work above 38 hours
Safety equipment / PPE provided
Uniforms provided
Comprehensive Cummins product training provided
Income Protection continuance insurance
Discounts with select private health insurance, PC software/hardware and a range of vehicles
Annual remuneration review
Participation in an annual variable compensation (bonus) program
A range of personal and professional benefits
Onsite parking
Employee Assistance Program available to employees
Paid Parental leave (Conditions apply)
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