Senior Service Desk Officer

Attorney-General's Department
Job reference: 859726
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Classification: ASO4
Salary Range: $82,212- $86,180 + Superannuation
Duration: Ongoing  
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Wednesday 7 October 2026

About the opportunity

The Senior Service Desk Officer is a senior member of the ICT Service Desk team, and is responsible for undertaking and managing a range of First Level ICT support activities associated with incidents, problems and service requests for AGD staff and both internal and external service providers.

The Senior Service Desk Officer is additionally required to drive continuous service improvement by facilitating appropriate skills and knowledge transfer to junior members of the Service Desk team, and maintaining the agency’s ICT knowledge base system and standard operating procedures.

About the business

The Technology Services Business Unit is responsible for helping to meet a wide range of IT needs throughout the department by providing expertise and services in ICT Service Desk and Desktop Support, Infrastructure Management and Technical Support, ICT Contract Management and Procurement, ICT Security and Policy, IT Asset Management, software licensing and compliance, ICT Change Management that assist in meeting the overall AGD objectives.

For more information about the Attorney-General’s Department and also please visit https://www.agd.sa.gov.au/

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

• Some out of hours work may be required.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Shifhali Wright, Service Desk Lead, Projects and Technology, on 08 7424 6373 or Shifhali.Wright2@sa.gov.au

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.   

Applications close: 07/10/2026 11:30 PM

Attachments:
- Job Application Pack.pdf
- P64951 ASO4 JPS Senior Service Desk Officer.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.