Senior Lead Improvement Specialist

• Lead a high-impact business improvement initiative

About Our Client

Our client is a well-regarded Queensland-based organisation delivering critical services to communities across the state. They are committed to continuous improvement and are seeking an experienced improvement practitioner to lead a targeted operational review focused on identifying practical, sustainable efficiencies.

Job Description

As the Senior Lead Improvement Specialist, you will lead a structured diagnostic review of operational processes, applying proven continuous improvement methodologies to identify inefficiencies, bottlenecks and opportunities for optimisation.Key responsibilities include:

• Leading end-to-end diagnostic reviews of operational and service delivery functions.
• Defining project scope, methodologies, stakeholder engagement plans and review frameworks.
• Conducting process mapping, workflow analysis and root cause assessments.
• Analysing quantitative and qualitative data to identify improvement opportunities.
• Facilitating workshops, interviews and stakeholder consultation sessions.
• Developing practical recommendations and improvement roadmaps.
• Preparing executive-level reports, presentations and business cases.
• Managing risks, dependencies and governance requirements throughout the review.
• Providing expert advice to senior leaders on operational efficiency and business improvement strategies.
• Driving stakeholder alignment and fostering a culture of continuous improvement.

The Successful Applicant

To be successful, you will bring extensive experience leading business improvement, operational excellence or transformation initiatives within complex organisations.

You will have:

• Demonstrated experience leading diagnostic reviews, operational improvement programs or business transformation initiatives.
• Lean Six Sigma Green or Black Belt certification (or equivalent improvement methodology certification).
• Strong expertise in process mapping, workflow analysis and root cause investigation.
• Experience developing business cases, recommendations and implementation roadmaps.
• Outstanding stakeholder engagement, facilitation and influencing skills.
• The ability to translate complex findings into clear, actionable recommendations.
• Strong analytical and problem-solving capabilities.
• Experience presenting findings and recommendations to executive stakeholders.
• Previous experience within government, regulated industries, financial services, grants, claims, lending or other high-volume service environments will be highly regarded.

What's on Offer

• Competitive hourly rate contract.
• High-profile Queensland Government project.
• Opportunity to work autonomously and influence senior decision-making.
• Meaningful work focused on improving outcomes for Queensland communities.
• Brisbane-based engagement with a collaborative stakeholder environment.
• Immediate opportunity to make a measurable impact through operational excellence initiatives.

If this role aligns with your skills and experience, we encourage you to submit your application or reach out to Dev Choudhary on 0466379111 or devchoudhary@michaelpage.com.au