Client Services Assistant
- Provide administrative support to Partners and the Business Services team.
- Manage correspondence, diaries, and meetings to ensure effective workflow.
- Assist with client onboarding and maintain accurate records.
We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.
We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.
Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that’s where you come in.
About the Role
Join our Business Services team as a Client Services Assistant and play a pivotal role in supporting our Partners and wider team, ensuring the seamless delivery of administrative, operational and client service activities.
Key Responsibilities
- Provide administrative support to the multiple Partners, Directors, Managers, Senior Executive Assistant, and the wider Business Services team, taking ownership of allocated tasks through ServiceNow.
- Manage correspondence, diaries, meetings and competing priorities to support effective workflow management.
- Prepare client engagement and onboarding documentation, reports, presentations and other business correspondence, ensuring accuracy and compliance with BDO standards.
- Coordinate client onboarding activities and maintain accurate records across CRM, document management and other internal systems for clients, engagements and opportunities.
- Assist with billing administration, expense claims, credit card reconciliations and disbursements.
- Assist with ATO lodgements, including tax returns, BAS and other forms as required.
- Assist with corporate secretarial work, including the preparation and lodgement of ASIC documentation.
- Support the Senior Executive Assistant with coordinating travel, meetings, training sessions, service line meetings, internal events and other team activities.
- Format and quality review client and internal documents in line with BDO standards.
- Provide support for staff onboarding and departures.
- Respond to client queries in a timely and professional manner, including answering and redirecting telephone calls and taking accurate messages.
- Process incoming and outgoing mail and undertake general office administration duties as required.
- Support the Senior Executive Assistant and Client Services Team with workflow coordination and day-to-day administration.
- Maintain client systems and identify opportunities to improve processes and drive efficiencies across systems and administrative workflows.
About You
- Previous experience in a Client Services/Administration, or similar role within a professional services or public practice environment.
- Exceptional organisational skills with the ability to manage multiple priorities, deadlines and team.
- Strong attention to detail and commitment to delivering high-quality work.
- Excellent communication and stakeholder management skills.
- Proactive, professional and client-focused approach.
- Advanced Microsoft Office skills; experience with Service Now, Workday, Practice Ignition and/or CAS360 would be advantageous.
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our inclusive culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2026-2028 Employer Committed to Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au
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