Frontline Services Officer
- Deliver effective and courteous face-to-face customer service
- Manage inbound contact centre phone enquiries and process customer requests
- Support the development and delivery of library and community programs
- Government / Local Government
- Environmental Health/Compliance
- QLD Regional
- Contract
Osborne Richardson is assisting Isaac Regional Council in its search for four Frontline Service Officers to join its Community Hubs on a contract basis — warm, capable people who enjoy helping others and want to be the face of Council in their community.
You'll deliver efficient, courteous customer service and library functions through Council's Community Hubs, welcoming residents in person and over the phone, processing payments and requests, and supporting library programs across the Isaac region.
This role offers real variety and development. You'll receive structured training across both customer service and library services, build genuine connections with the community, and promote Council's programs, events and services.
Key Responsibilities
- Deliver effective and courteous face-to-face customer service
- Manage inbound contact centre phone enquiries
- Interpret and action customer requests, channelling them to the relevant departments
- Process and receipt Council and third-party payments, and balance registers and floats
- Facilitate internal and external facility bookings
- Undertake library loans, reference queries and library circulation processes
- Support the development and delivery of library and community programs
- Maintain accurate records and assist with data and statistics
- Travel to and work from other Community Hubs within the region as required
About You
- Demonstrated experience delivering high-level customer service and/or library services
- A strong customer and community-focused ethos
- Excellent interpersonal skills, with the ability to work collaboratively, solve problems and resolve conflict
- High-level written and verbal communication skills
- Self-motivated, with the ability to work independently and as part of a team
- Strong face-to-face engagement skills
- High-level experience with Microsoft Office and customer service or library management systems
- Vocational qualifications in customer service or library and information services are desirable
- A current C Class open driver's licence and Blue Card (or ability to obtain one)
To apply, click the link below or contact Rebecca at Osborne Richardson on ************ or at ********************************
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