AO3 Maintenance Support Officer

Looking for a customer-focused Maintenance Support Officer with strong administration and coordination skills.

Your new company
Our client is a key player in Queenslands $50 billion building industry, employing 235,000 people, they maintain vital assets like schools and hospitals. With 1,500 staff and extensive facilities, it supports regional areas, trains young tradespeople, and swiftly responds to disasters, ensuring community resilience and industry stability.Your new role

Coordinate maintenance requests received via phone, email and online systems Liaise with customers, contractors and internal teams to ensure works are actioned efficiently Monitor maintenance progress and keep customers informed throughout the process Manage customer enquiries and assist with resolving issues in a professional manner Maintain accurate records, reports and information across business systems Build effective relationships with suppliers and internal and external stakeholders Provide general administrative support and contribute to process improvements Work within a fast-paced, KPI-driven environment while maintaining high service standards

What you'll need to succeed
Previous customer service, administration or maintenance support experienceStrong written and verbal communication skillsConfidence managing customer enquiries and resolving challenging situationsStrong organisational skills and ability to manage competing prioritiesHigh attention to detail and accurate record-keeping skillsProficiency in Microsoft Office SuiteAbility to work effectively in a fast-paced environmentProfessional, proactive and team-focused approachWhat you'll get in return
This is a great opportunity to join a busy Mackay-based team on a temporary contract from 26 October 2026 to 29 January 2027, with potential for extension. You'll gain valuable experience coordinating maintenance services, managing customer enquiries and supporting a fast-paced operational team.What you need to do now
If youre interested in this role, applications can be submitted via the apply now button. Please ensure you are submitting an up-to-date CV. If you have any further questions, please contact Tanaya Tolson on (07) 4960 1126.
If this job isnt quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3024490