Posted 7d ago
Library Customer Support Officer
KEY POINTS WE FOUND
- Welcome library visitors, respond to enquiries and help customers access services, resources and memberships.
- Process routine transactions, maintain accurate records and keep public areas organised and welcoming.
- Support daily library operations, including preparing customer service areas and referring complex enquiries appropriately.
- Part time temp role.
About Our Client
The organisation operates in the public sector in St Kilda.
Job Description
- Welcome library visitors and provide clear, courteous information about available services and facilities.
- Respond to customer enquiries in person, by phone and through relevant service channels, helping people find practical answers.
- Assist customers to access library resources, memberships and basic service information.
- Process routine customer transactions accurately and keep records up to date in line with established procedures.
- Maintain neat, accessible public spaces so visitors can use the library comfortably and safely.
- Refer complex enquiries to the appropriate team member to ensure customers receive the right support.
- Support daily library operations, including opening, closing and preparing customer service areas.
- Promote respectful use of library facilities and help create a positive experience for all visitors.
The Successful Applicant
A successful 'Library Customer Support Officer' should have:
- Experience in Library Support
- Ability to communicate clearly and respectfully with a broad range of customers.
- Confidence handling enquiries and providing accurate information.
- Ability to follow procedures and complete routine transactions with care.
- Comfort using computer systems to record customer information and access service details.
- Ability to maintain organised customer areas and manage daily tasks reliably.
What's on Offer
- Temporary Library Customer Support Officer contract in St Kilda.
- Part time flexibility
- Great work environment
Explore this Library Customer Support Officer role and apply to discuss the work.
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Skills
0 of 13 matchedComputer systemsCustomer serviceEnquiry handlingExcellent communication skillsLibrary resourcesLibrary supportMembership servicesOrganisationProcedure adherenceRecord keepingReliabilityRespectful communicationTransaction processing
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