Medical Receptionist
- Welcome patients, support check-in and manage appointments across several radiology clinics.
- Handle phone and email enquiries, provide scan preparation information and complete billing for private, Medicare, workers compensation and DVA patients.
- Work collaboratively with clinical and clerical teams, including rostered contact centre shifts at Campbelltown clinics.
We are currently seeking a Medical Receptionist and Contact Centre Agent (Dual Role) to join our teams across our Narellan, Gregory Hills, Leppington and Campbelltown clinics. The role is a full-time position working Monday to Friday with shifts between 7:45am-5:15pm.
Role Overview:
As a Medical Receptionist and Contact Centre Agent, you will be the first point of contact for our patients.
Your responsibilities will include:
- Greeting patients warmly and assisting with check-in procedures.
- Answering emails and phone calls promptly and handling inquiries professionally.
- Advising patients of preparation prior to relevant scans.
- Billing procedures – private, Medicare, workers compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.
- Contact centre shifts are rostered at our Campbelltown clinics.
What we’re looking for:
✅ Clear verbal and written communication skills.
✅ Strong organisational abilities to manage appointments and patient flow.
✅ Confidence working across multiple screens and systems.
✅ Ability to perform shifts at all clinics as needed.
What we can offer you:
🌱 Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family
📚 Learning and development
· Comprehensive training to help you put your best foot forward in the role
· Career opportunities across our diverse Network
🏠 Workplace Experience
· Collaborative and inclusive team
· Free parking onsite and a quick walk to trains/buses
· Lots of uniform options to suit your preferences at no cost to you with annual top ups
💵Compensation
· Industry-competitive salary and benefits package
· Annual Remuneration Review
With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
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Skills
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