Service Support Officer

What you’ll do

This is a varied role where no two days will look exactly the same. You’ll provide high-quality administrative support across the service, with a particular focus on intake, referrals and the experience people have when entering our services.

You’ll:

• Be a warm and professional first point of contact for people accessing the service, visitors and other stakeholders
• Support intake, referral and admission processes across residential services
• Receive and process referrals and maintain accurate, up-to-date intake records
• Coordinate documentation required for service entry, including consent forms and supporting information
• Liaise with internal teams and external stakeholders to help assessments and panel processes run smoothly and on time
• Prepare documentation and coordinate logistics for referral and panel meetings
• Monitor intake timeframes and raise delays or issues with the Service Manager
• Provide day-to-day reception and administrative support, including meetings, records, correspondence, data entry and office coordination
• Contribute ideas that improve our intake, entry and administrative processes.  

What you’ll bring

We’re looking for someone who is organised, approachable and comfortable balancing people, processes and competing priorities.

You’ll ideally bring:

• Relevant office administration qualifications or equivalent experience
• Strong organisational skills and attention to detail
• Clear, respectful and confident communication skills
• The ability to provide accurate information and assistance in a courteous and timely way
• Confidence using Microsoft Office and administrative systems
• Initiative and sound judgement
• The ability to work autonomously while being an active part of a team
• Flexibility and confidence working in a changing service environment.

Experience in a not-for-profit environment and knowledge of mental health services and agencies would be an advantage.

Most importantly, you’ll bring a positive, respectful approach to working alongside people experiencing mental distress and a commitment to living Richmind WA’s values in your everyday work.

This role is part-time, working Monday to Friday 9am to 3pm.

About Us

At Richmind WA, we believe everyone deserves the opportunity to live a meaningful life, connected to their community and supported in their recovery and wellbeing journey.

As a leading Western Australian mental health organisation, we provide inclusive, community-based residential, outreach and mental health services for adults and young people. Through evidence-based practice, lived experience leadership and person-centred support, we help people build confidence, strengthen resilience and achieve their goals.

Our 2024-2028 Strategic Plan, Shaping the Future, Today, reflects our commitment to leading transformative services, bridging gaps in the mental health system, influencing lasting change and creating a resilient future for the communities we serve.

Everything we do is guided by our values:

• Living and Breathing Recovery
• Being Brave and Exploring
• Putting People First
• Being Passionate About Inclusion and Belonging
• Listening Deeply and Learning

Inclusion is at the heart of who we are. We celebrate diversity and welcome people from all backgrounds, cultures, identities and lived experiences. We value the unique perspectives of people with lived and living experience of mental health recovery, disability, and those from Aboriginal and Torres Strait Islander, culturally diverse, LGBTQIA+ and other underrepresented communities.

As a Rainbow Tick accredited organisation, we are committed to creating safe, welcoming and inclusive spaces for our staff, consumers and communities.

Why Join Us?

It takes courage to support people through recovery. It also takes courage to challenge thinking, build new approaches and create meaningful change.

At Richmind WA, you'll join a team that is passionate about improving mental wellbeing outcomes and committed to creating a workplace where people feel valued, supported and empowered to grow.

What You'll Enjoy

Reward & Benefits

• Salary packaging up to $18,640, helping you maximise your take-home pay
• Four weeks annual leave
• Opportunity to purchase additional leave (conditions apply)
• Long service leave benefits after five years of service

Wellbeing

• Birthday Leave and Wellbeing Leave each year
• Access to our Employee Assistance Program (EAP)
• Supportive and flexible work environment that values work-life balance

Learning & Development

• Comprehensive onboarding and role-specific training
• Ongoing professional development opportunities
• Access to LinkedIn Learning

Culture & Inclusion

• Rainbow Tick accredited workplace
• Strong commitment to cultural safety, inclusion and belonging
• Opportunity to work alongside people with diverse experiences, perspectives and backgrounds
• Values-led organisation focused on recovery, courage and innovation

Essential requirements

The successful candidate will require:

• National Police Clearance
• Valid WA Driver’s Licence
• Valid First Aid Certificate
• Working with Children Check.

Ready to bring your organisation skills somewhere they can make a difference?

If you’re someone who loves keeping things organised, enjoys connecting with people and wants your work to contribute to better experiences for people accessing mental health services, we’d love to hear from you.

Apply now and bring your skills, initiative and courage to the CCU team at Richmind WA.

We welcome applications from people of all backgrounds and experiences. If you require any adjustments throughout the recruitment process, please let us know and we will work with you to ensure an accessible and inclusive experience.

Have Questions?

For further information about this opportunity, please contact our Talent Team at recruitment@rw.org.au.

Before an offer of employment can be made, Richmind WA requires successful candidates to satisfy the relevant pre-employment checks applicable to the position.

Richmind WA reserves the right to close applications prior to the advertised closing date.

Please note: Applications submitted without the required supporting documentation may not be considered.

Applications submitted without a cover letter will not be considered.