Guest Services & Housekeeping Officer
- Handle guest reservations, cancellations, arrivals and departures, and provide helpful visitor assistance and customer service.
- Clean cabins and shared facilities, change linen, replenish stock, and open or close the office.
- Work independently and as part of a team, following safety procedures and being available during weekends and peak holiday periods.
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About You
We are looking for candidates who can demonstrate the following:
- Drivers Licence and own vehicle or access to reliable transport.
- The ability to work productively & independently.
- A positive attitude & willingness to learn.
- Great teamwork skills.
- A 'can-do', solutions-focused attitude.
- The physical ability to do manual work in all conditions.
- Flexible availability to work including weekend, peak holiday seasons & public holiday work.
- Previus experience in any hospitality role is highly regarded, but not required.
- Valid Australian work rights.
The Duties will include; (but not limited to):
- Taking reservations, via phone
- Processing cancellations, via phone
- Completing arrivals & departures, in office
- Opening/closing of office
- Linen changes
- Cleaning of cabins
- Cleaning of guest facilities, inclusive of amenities, laundry & camp kitchen.
- Assisting with stock replenishment.
- Assisting & directing visitors within the park
- Providing excellent, high-level customer service.
- Following work health & safety procedures.
About Us
At Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities & nurtures the environment.
We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.
We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.
We are an Equal Opportunity Employer.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.
Position description Apply now
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