Senior Technical Service Engineer – AIDC / Energy Storage

Mills Recruitment is partnering with a leading lithium battery and new energy technology company to hire a Senior Technical Service Engineer – AI Data Center / Energy Storage (Australia), supporting after-sales service operations across Australia and Southeast Asia.
 
About the Role
The Challenge
Take ownership of after-sales technical support for AIDC and energy storage products, responding to customer issues, investigating faults, and coordinating timely resolution to maintain reliable product performance.
 
The Opportunity
Join a globally expanding technology business where you’ll work directly with customers and local service providers, providing technical training, coordinating preventive maintenance, managing service quality, and contributing customer insights to product and service improvements.
 
Compensation and Benefits
Market-aligned remuneration package commensurate with your experience and expertise.
 
What You Will Do

• Provide after-sales technical and service training to customers and local service providers based on customer and business needs.
• Respond to customer complaints and product faults, leading onsite investigation, troubleshooting, and resolution of major issues.
• Coordinate regular inspections, preventive maintenance, and service activities across regional customer sites.
• Develop and assess regional service providers while monitoring service quality, response times, and compliance.
• Manage spare parts and tooling requirements while supporting defective product analysis, repair, and service improvement activities.
• Travel across Australia and Southeast Asia, with approximately 40% or more travel expected, to support customer service, onsite troubleshooting, and regional service activities.

Who We Are Looking For
Preferred Qualifications

• Bachelor’s degree or above in Mechanical Engineering, Electronics, Chemistry, or a related discipline.
• 4+ years of experience related to energy storage products and/or AIDC, with after-sales service or technical support experience preferred.
• 3+ years of overseas/local market work experience, preferably within energy storage, AIDC, or related technical industries.
• Understanding of quality management systems and basic failure analysis principles.
• Strong English communication skills, with the ability to use English as a working language.

Skills and Attributes

• Strong technical troubleshooting and problem-solving abilities.
• Excellent customer communication and relationship management skills.
• Able to coordinate effectively with customers, service providers, and internal technical teams.
• Proactive and responsive, with the ability to manage urgent technical issues and work in a fast-paced environment.
• Willingness and ability to travel extensively across Australia and Southeast Asia, approximately 40% or more.

Apply Now
If you’re ready to take on a key technical service role supporting AIDC and energy storage products across Australia and Southeast Asia, please apply online now

Salary

Competitive

Contract

Permanent / Full Time

Ref #

4071567

Danica Laxamana

• Email Danica
• +63 962 131 1669

Apply Now