Lending Specialist
- Guide customers through their car lending journey from enquiry to settlement.
- Manage loan applications and provide proactive communication to ensure a positive customer experience.
- Assess applications in line with responsible lending requirements and maintain compliance.
- Noble Park Location | Melbourne
- Fixed Term 12 mths | Hybrid Working
- Competitive Salary | Attractive Employee Benefits
About the opportunity
RACV Finance is looking for a customer-focused Lending Specialist to guide customers through their car lending journey, from initial enquiry through to settlement.
As the key contact for customers, you’ll manage loan applications, provide clear and proactive communication, and deliver a positive customer experience. You’ll combine strong service with sound lending judgement, ensuring applications are managed efficiently, responsibly and in line with lending policies and regulatory requirements.
What you’ll be doing
- Manage the end-to-end lending journey, from enquiry and application through to contracts and settlement.
- Assess applications, customer needs and supporting documentation in line with responsible lending requirements.
- Keep customers informed throughout the application process and provide a high level of service.
- Apply sound judgement and attention to detail when reviewing applications and identifying potential risks or anomalies.
- Work within RACV Finance lending, settlement, compliance and AML/CTF requirements.
- Manage customer concerns professionally and escalate where required.
- Build positive relationships with internal and external stakeholders.
- Contribute to individual targets and positive customer outcomes.
What you’ll bring
You’re a customer-focused professional with strong communication skills, sound judgement and excellent attention to detail. You’re organised, proactive and comfortable balancing customer needs with responsible lending requirements.
- Experience in customer service, contact centre, retail or a similar environment.
- Strong communication, negotiation and relationship-building skills.
- Excellent organisation, time management and problem-solving skills.
- A collaborative approach and strong customer service mindset.
- Lending or financial services experience and knowledge of credit and risk assessment will be highly regarded.
- Knowledge of relevant lending and compliance requirements, including NCCP, AML/CTF, Privacy, RG209 and RG271, will be advantageous.
What We Offer
- Hybrid and flexible working arrangements.
- Competitive salary and benefits.
- Discounts on selected RACV products and services.
- A supportive, collaborative and high-performing team culture.
- Ongoing learning and professional development.
Why join RACV
At RACV, our values of Innovation, Accountability, Care and Team guide how we work and how we show up for each other. We’re committed to creating a safe, inclusive and high‑performing environment where everyone can do their best work.
Application process
You can learn more about RACV at careers.racv.com.au. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Please submit your CV via the link below.
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Skills
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