Posted 22d ago
Helpdesk Team Leader
KEY POINTS WE FOUND
- Lead and mentor a team of Helpdesk Technicians
- Drive service excellence and manage ticket escalations
- Build strong client relationships and deliver exceptional customer service
Helpdesk Team Lead
Lead. Mentor. Make an impact.
Join a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals.
About the Role
- Lead, coach and mentor a team of L1 Helpdesk Technicians
- Manage ticket allocation, escalations and SLA performance
- Conduct 1:1s, performance reviews and team development activities
- Act as a technical escalation point for the team
- Drive continuous improvement across processes and documentation
- Build strong client relationships and deliver exceptional customer service
- Assist with recruitment, onboarding and staff development initiatives
About You
- MSP or Service Desk experience is essential
- Previous team leadership, coaching or mentoring experience
- Strong troubleshooting and technical problem-solving skills
- Customer-focused with excellent communication skills
- Able to balance people leadership with operational responsibilities
- Current Driver's Licence required
What's on Offer?
- Salary negotiable
- Hybrid flexibility
- Supportive leadership team and exceptional culture
- Clear career progression opportunities
- Parking reimbursement and access to pool vehicles
- EAP, fresh fruit, quality coffee and stocked kitchen
- Regular team social events
- Adelaide city-fringe location
If you're an experienced Service Desk professional looking to combine technical expertise with leadership development, we'd love to hear from you.
Apply today.
Stay Safe While Job Hunting
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 14 matchedCustomer serviceDrivers licenceEscalation managementHelpdeskItilMentoringOnboardingRecruitmentSla managementTeam developmentTeam leadershipTechnical supportTicketing systemsTroubleshooting