Supporter Engagement Specialist
- Strengthen supporter relationships and enhance engagement for long-term fundraising success.
- Coordinate supporter events and develop personalised engagement journeys.
- Monitor engagement outcomes and contribute to program performance.
Job description
Troocoo is proud to be exclusively partnering with a well-regarded and purpose-led not-for-profit organisation to appoint a Supporter Engagement Specialist (Gifts in Wills).
This is an opportunity to join an organisation with a strong community presence, a passionate and committed team, and a mission that resonates deeply with supporters across Queensland.
About the role:
As the Supporter Engagement Specialist (Gifts in Wills), you will play a key role in strengthening supporter relationships, enhancing engagement and delivering initiatives that contribute to long-term fundraising success.
- Build and nurture relationships with supporters considering or committed to leaving a gift in their Will.
- Deliver tailored engagement activities that create meaningful and memorable supporter experiences.
- Support the growth and ongoing success of the Gifts in Wills program.
- Coordinate supporter events, communications and stewardship initiatives.
- Develop personalised engagement journeys that strengthen supporter connection and loyalty.
- Work closely with the Supporter Engagement Lead and broader fundraising team to maximise engagement opportunities.
- Engage supporters through a variety of channels, including phone, email, events and face-to-face meetings.
- Maintain accurate records, supporter information and engagement activity within the CRM.
- Monitor engagement outcomes and contribute to reporting and program performance.
- Represent the organisation at supporter and community events when required.
About you:
You are a genuine people person who enjoys building trusted relationships and creating positive experiences for supporters. You bring a thoughtful and empathetic approach, along with strong communication and organisational skills.
- Demonstrated experience within fundraising, supporter engagement, donor care, customer experience or relationship management.
- Proven ability to build and maintain meaningful relationships with a diverse range of stakeholders.
- Strong communication skills with the confidence to engage with supporters both over the phone and in person.
- Experience coordinating engagement activities, events or stakeholder communications.
- Highly organised with strong administration skills and attention to detail.
- Experience working with CRM systems and maintaining accurate records.
- Ability to work autonomously while contributing positively to a collaborative team environment.
- A compassionate, professional and relationship-focused approach.
- Current driver's licence and flexibility to travel when required.
What's in it for you?
- Join a respected organisation with a strong mission and genuine community impact.
- Flexible working arrangements, including hybrid working options.
- Access to novated leasing and additional employee benefits.
- A supportive, collaborative and values-driven culture.
- Professional development and career growth opportunities.
- The opportunity to build meaningful connections and create lasting impact through supporter engagement.
How to Apply
If you're a fundraising, supporter engagement, donor care or customer experience professional looking for an opportunity to build meaningful relationships and make a genuine impact, we'd love to hear from you.
Please apply directly or reach out for a confidential discussion.
Ariana Tesese
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