NSW AREA MANAGER | LUXURY JEWELLERY RETAIL
- Lead and inspire Store Managers across multiple boutiques in NSW.
- Drive sales growth and ensure exceptional customer experiences.
- Recruit, coach, and develop future retail leaders.
Inspire Exceptional Teams. Elevate Every Customer Experience.
At Who in the Zoo Recruitment, we are proud to partner with a distinguished jewellery brand renowned for its craftsmanship, exceptional service, and beautifully curated retail experience.
We are seeking an accomplished NSW Area Manager to lead a portfolio of 5–6 boutiques across New South Wales. This is a career-defining opportunity for a commercially astute retail leader who is passionate about developing people, creating unforgettable customer experiences, and delivering exceptional business performance.
As the face of the business across your region, you will inspire Store Managers to lead with confidence, uphold impeccable brand standards, and cultivate a culture where luxury service and commercial success go hand in hand.
The opportunity
Reporting to senior leadership, you will take ownership of the operational and commercial performance of your boutique network, ensuring every store reflects the brand's commitment to excellence.
You are an engaging leader who understands that luxury retail is about more than sales—it's about storytelling, meaningful client relationships, and creating memorable experiences that inspire customer loyalty.
Why you will Love this opportunity
This is your chance to join a respected luxury retailer that values craftsmanship, customer connection, and exceptional leadership.
In return, you'll enjoy:
A competitive salary package with performance incentives.
The opportunity to shape and influence the success of a premium retail network.
A collaborative and supportive leadership team.
Career progression within a growing and highly regarded brand.
The opportunity to develop exceptional talent and leave a lasting impact across the business.
If you are a passionate retail leader who believes in inspiring people, delivering extraordinary customer experiences, and achieving commercial excellence, we would love to hear from you.
Interested? Email your CV to ************************ or apply via the link for a confidential discussion in the new year.
*Only suitable candidates will be contacted in relation to their application.
Hiring Consultant: Kelly Pike
Job Code: *******
Please note that only those applicants who fit the brief will be contacted in relation to their application.
RESPONSIBILITIES +
- Lead, inspire and mentor Store Managers to build high-performing, engaged teams.
- Drive sales growth while exceeding financial and operational objectives.
- Champion an exceptional client experience that reflects the values of a premium luxury brand.
- Recruit, coach and develop future retail leaders through ongoing training and succession planning.
- Analyse sales performance and implement strategic initiatives to maximise opportunities.
- Oversee workforce planning and rostering to optimise productivity and customer service.
- Ensure every boutique consistently delivers impeccable visual merchandising and operational standards.
- Coordinate boutique maintenance, refurbishments and new store fit-outs to the highest standard.
- Build a culture of accountability, collaboration and continuous improvement.
- Partner closely with Head Office to execute business initiatives and support continued growth.
REQUIREMENTS +
You are an experienced multi-site retail leader with a genuine passion for luxury retail and people leadership.
You bring:
- Proven success managing multiple retail locations within luxury, premium fashion, jewellery, beauty or lifestyle brands.
- A track record of driving sales performance through inspirational leadership rather than transactional management.
- Exceptional coaching and people development skills with the ability to nurture high-performing teams.
- Strong commercial acumen and confidence interpreting sales data, KPIs and business performance.
- Outstanding organisational and administrative capabilities with meticulous attention to detail.
- Experience managing store operations, maintenance, refurbishments and boutique fit-outs.
- A polished, professional communication style and a natural ability to build lasting relationships.
- A hands-on leadership approach with a genuine passion for creating exceptional customer experiences.
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Skills
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