Duty Manager
- Lead and support a service-focused team overseeing day-to-day hotel operations.
- Manage guest feedback and handle complaints effectively.
- Implement training and development for team members.
Fitzroy, VIC
We are on the hunt for an experienced and Hotel Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel and Front Office operation, and oversight of all departments of the Hotel including Bars, Dining and Function facilities.
ABOUT THE ROLE:
Lead & support a service focused team, overseeing all aspects of the day-to-day operation
Develop the team by implementing effective inductions, on-going training, delegation and feedback
Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
Effectively manage guest feedback and handle complaints
Manage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays
ABOUT YOU:
Experience in a similar role - Exposure Hotel leadership/management is essential
Hands on leadership skills that inspire and support the team, particularly during those 'madrush' moments
Team player, great personality and a passion for delivering the best service possible with a boutique vibe
Ability to work under pressure in a fast-paced environment, by taking initiative, prioritising and working collaboratively
Get a kick out of hitting revenue targets and firing up your team to stay alert to selling
opportunity
This is a full-time position with a salary range of $80,000-$90,000 per annum based on experience + Superannuation.
Only successful applicants will be contacted.
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