Residential Support Consultant
- Provide operational leadership and support to Residential Managers and site leadership teams.
- Coach and mentor clinical leaders to strengthen team capabilities.
- Manage operational performance and support homes through periods of change.
- 12-month maximum-term full-time opportunity (with view to extend)
- Based in NSW with regular travel across Residential Aged Care homes in NSW and ACT
- Use your residential aged care leadership experience to support site operations, strengthen leadership capability and help homes achieve their operational goals
About the role
We are seeking an experienced Residential Support Consultant to join BaptistCare’s Residential Operations Support team.
Working across Residential Aged Care Homes in NSW and ACT, you will provide hands-on operational leadership and support to Residential Managers, CTMs and site leadership teams. Your focus will include operational performance, workforce and leadership capability, occupancy and AN-ACC accuracy, systems and processes, and supporting Homes through periods of change or transition.
You will also coach and mentor clinical leaders, helping build capable teams and strengthen effective day-to-day operations.
This role requires regular travel across NSW and ACT, including overnight stays and multi-day site visits as required.
About you
- Current registration as a Registered Nurse (AHPRA)
- Bachelor of Nursing or equivalent qualification
- Minimum 3 years management experience leading multidisciplinary clinical teams at a senior operational level or equivalent health care experience
- A strong understanding of clinical governance, quality systems, compliance requirements and aged care accreditation standards
- Experience in mentoring, coaching and developing clinical leaders and teams
- Demonstrated change management and operational improvement experience
- Excellent organisation, administrative and time management skills, with the ability to manage competing priorities
- Strong written, verbal and stakeholder management skills
- High-level analytical and problem-solving capabilities
- Strong technology skills and confidence using clinical systems and reporting tools
- A current Australian Driver's Licence and willingness to travel extensively across NSW and ACT
Desirable:
- Postgraduate qualifications or additional clinical leadership training
- Experience in aged care transitions or commissioning
- Certificate IV in Training & Assessment
- Previous experience as a Care Team Manager, Residential Manager, Facility Manager or similar aged care leadership role
Why join us
This is a unique opportunity to make a meaningful impact across multiple residential aged care communities, supporting leaders, strengthening teams and helping drive outstanding care outcomes for older Australians.
You will join a purpose-led organisation where your clinical expertise, leadership and mentoring capability will directly influence the quality of care delivered across BaptistCare's residential services.
About Us:
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
If you would like to be considered for this role, please click ‘’Apply’’ and attach your resume.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
Successful applications will be subject to a variety of background checks including a police background check via our online police check system.
BaptistCare – Inspired by Jesus to champion care for all.
Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.
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