Stock Controller

PRIMARY PURPOSE

To provide our SHEIKE customers with the most exceptional in-store experience, delivering authentic and genuine styling advice and driving sales in store. To maintain stock levels and assist with store operations. Key duties will be managing stock on the sales floor, replenishment of stock, organisation and tidying of back of back of house areas including off-sites.

You will work with the entire in-store team to deliver budgets, KPI’s and adhering to all company policies and procedures. You will be a SHEIKE brand ambassador at all times.

Role Responsibilities

1. Store Operations, Stock & Processes

• Assisting with all stock consolidations and stock processing.
• Completing daily stock processing, including unpacking, hanging, tagging, steaming, and placing product on the sales floor or stockroom efficiently.
• Ensuring the shop floor is replenished to the required standard and working closely with the retail team to maintain product availability.
• Completing all necessary IBTs and stock transfers.
• Supporting the store team in recognising and monitoring loss prevention and security concerns and assisting in controlling shrinkage.
• Assisting in sale and promotional setup, including actioning markdowns and maintaining correct ticketing standards.
• Following and adhering to all Occupational Health & Safety processes.
• Maintaining clean, organised back rooms and common areas.
• Completing administrative duties as required.
• Responding to emails and communications when needed.
• Supporting the Store Manager in investigating and resolving stock variances, ensuring systems are in place to minimise loss through theft, error, or carelessness.

Key Performance Indicators:

• Stock is completed on time and meets deadlines.
• No stock discrepancies.
• No WHS incidents in the backroom.
• Positive stocktake results.
• No outstanding transfers in the system.

2. Personal Accountability

• Being prepared for scheduled shifts, arriving at least 10 minutes early.
• Clocking on and off for all shifts.
• Adhering to the staff dress code policy at all times.
• Managing customer issues effectively to ensure a positive brand experience.
• Communicating professionally with staff and customers.
• Taking responsibility for personal health and safety.
• Acting with honesty and integrity at all times.

Key Performance Indicators:

• Shrinkage targets achieved.
• Stock processed accurately and within expected timeframes.
• Compliance with time and attendance requirements.

3. Visual Merchandise

• Maintaining regular communication with the Visual Merchandising team regarding schedules and directives.
• Working with the Store Manager and VM team to uphold standards and merchandise products to maximise sales opportunities.

Key Performance Indicators:

• Strong working relationships with the VM team.
• Effective and consistent implementation of visual merchandising standards.

4. Training & Development

• Attending and supporting all company training programs and initiatives.
• Actioning training feedback and continually seeking improvement.
• Leading by example in customer engagement.
• Utilising all company resources to drive results.

Key Performance Indicators:

• Participation in weekly catch-ups with Regional Managers.
• Evidence of coaching and support for key stylists.
• Contribution to sharing positive experiences across the business.
• Strong working relationships with key stakeholders.
• Demonstrated self-reflection and a willingness to seek feedback.
• Acting with integrity in the best interests of the business.

5. Other Responsibilities

• Taking reasonable care for personal health and safety and that of others.
• Treating all company property with respect.
• Understanding and adhering to all Workplace Health & Safety responsibilities.
• Complying with all company policies, procedures, and legislative requirements.

Competencies

• Self Leadership skills
• Communication skills
• Interpersonal skills
• Operational skills
• Selling Skills
• Stock Processing Skills
• Time Management
• Attention to detail
• Process driven

Behaviours Expected

• Passionate
• Positive – has a can do attitude
• Self Motivated
• Team player
• Inclusive – listens to all members of the team
• Results driven
• Displays integrity
• Leads by example – gets their hands dirty
• Solutions oriented
• High attention to detail
• Committed to continuous improvement
• Honest
• Open
• Able to prioritise
• Makes decisions based on best outcome for the business
• Communicative
• Transparent
• Resilience
• Customer focused