Customer Concierge

Newcastle | On-site | Monday–Friday
$37.50 per hour + super | 35 hours per week
4 December 2026 – 3 June 2027, with potential for extension
Enjoy helping people and ready to bring your customer service skills into a contact centre? If you’ve worked in retail, hospitality or another customer-facing role, we’d love to hear from you.
Quay Appointments is seeking a Customer Concierge Operator to support a government organisation in Newcastle. You’ll receive training, with team leaders and specialists available to support you.
About the role

• Answer inbound calls and help customers with enquiries.
• Explain information clearly and guide customers through online services.
• Use computer systems to find answers and update customer records.
• Handle customer concerns calmly and seek support for complex enquiries.

About you

• You have experience helping customers in retail, hospitality or a similar environment.
• You’re a friendly communicator who listens and enjoys solving problems.
• You’re comfortable using computers and learning new systems.
• You can stay patient and focused when things get busy.

Hours & roster
You’ll work 7 paid hours per day, 35 hours per week, Monday to Friday, on a rotating roster. You must be available to work shifts between 7am and 7pm, on-site in Newcastle.
Screening session
You must be available to attend an in-person screening session on Wednesday, 18 November 2026, lasting approximately 60–90 minutes.
Interested? Apply now with your resume.
Unfortunately due to the full-time nature of this work, we are unable to consider those who are on a student VISA.