Customer Experience Specialist

Customer Experience Specialist

Forrestfield, Full Time, Automotive
Please Quote Reference Number 19001

• Full training provided
• Customer-focused role in a busy dealership
• MAJOR MOTORS ISUZU | 'Isuzu Truck Dealer'

Major Motors is seeking a friendly, organised, and customer-focused Customer Experience Specialist to join our Service Department in Forrestfield. Full training will be provided, making this a great opportunity for someone looking to grow into the automotive industry.

Key Responsibilities:

• Calling customers for follow-ups, feedback, and monthly post-purchase check-ins
• Sending ISAs and monitoring survey completion
• Focus on Net Promoter Scores and achieve above average scores
• Updating and maintaining customer contact information
• Emailing customers for campaigns and service communications
• Supporting and Liaising with Service Advisors regarding customer feedback
• End-of-week reporting on outstanding complaints
• General Service Department ad hoc support, organisation, and administration tasks
• Assisting with workplace presentation, cleaning lists, and seasonal decorating

About You:

• Customer service experience - preferred but not essential.
• Clear and friendly communication manner, with a confident phone manner and professional email skills
• Ability to form and maintain good relationships with an existing customer base
• Well organised with high attention to detail
• Able to work independently and as part of a team
• No automotive experience is required - full training is provided!

What's on Offer:

• Full-time, Monday to Friday.
• Full training and ongoing support
• Supportive and friendly team environment
• Opportunity to grow within a well-established automotive dealership
• Immediate start available

If this sounds like you, we would love to hear from you!

For more information, please apply here or contact Sarah Mattock, PH: 9365 6346.

All applications will be treated in the strictest of confidence.