Customer Service Representative

Benefits...

• Permanent opportunity with a leading global healthcare organisation
• Macquarie Park, 2113 location, with four days in the office and one day working from home
• Join a growing Sydney team with a collaborative, personable culture
• Support meaningful healthcare products that enable faster results and treatment decisions
• Work closely with colleagues across Sales, Finance and Supply Chain

About the company...
Join a global healthcare organisation providing rapid diagnostic products that help healthcare professionals make timely treatment decisions. With its Sydney team growing, the business is seeking a Customer Service Representative to support customers and coordinate the order process.

About the opportunity...
Reporting to the Customer Service Manager, you will support customers throughout the order process, from responding to enquiries and processing orders in SAP to coordinating deliveries and resolving issues. Working closely with Sales, Finance, Supply Chain and external logistics providers, you will help deliver an efficient, accurate and positive customer experience.

Duties...

• Respond to customer enquiries by phone and email
• Process orders accurately and efficiently using SAP
• Coordinate order fulfilment and follow up delivery enquiries
• Liaise with third-party logistics providers and internal teams
• Investigate issues and take action before they escalate
• Escalate complex enquiries to the Customer Service Manager
• Maintain accurate customer records and order information

Skills and experience...

• Previous customer service experience involving order processing, ideally two or more years
• Hands-on SAP experience is essential
• Clear communication skills and a customer-focused approach
• Excellent attention to detail and accurate data entry
• Strong problem-solving skills and ownership of customer enquiries
• Ability to manage competing priorities in a busy environment
• A collaborative, flexible approach and willingness to support colleagues
• Medical device, diagnostics, pharmaceutical or related industry experience will be highly regarded. Candidates from other industries with relevant customer service and SAP experience are encouraged to apply.

Culture...
Work within a small, personable team that values cooperation, positive communication and reliable customer service. This opportunity will suit someone who enjoys a hands-on role, builds effective working relationships and takes pride in getting the details right.

How to Apply...
Your application will be reviewed by Francesca Strange, Specialist Manager.

About Healthcare Professionals Group...
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

For more job opportunities, visit www.hpgconnect.com.