Call Centre Operator
- Assist customers with enquiries in a fast-paced contact centre environment.
- Deliver exceptional customer service while managing a rotating roster.
- Receive comprehensive training and ongoing support to succeed in the role.
We're looking for 3 experienced Customer Service/Call Centre Operators to join a busy contact centre team supporting the TrainLink Travel & Recreation business line based in Parramatta.
About the Role
As a Contact Centre Operator, you will assist customers with enquiries while delivering exceptional service in a fast-paced environment. You will receive comprehensive training and ongoing support to help you succeed.
What We're Looking For
- Customer service experience (call centre, administration, retail or similar)
- Excellent verbal and written communication skills
- Previous office-based experience
- Strong computer skills, including:
- Government experience is advantageous but not essential
Working Hours
- Up to 35 hours per week
- Rotating roster between 6am to 10pm
- Monday to Sunday, including public holidays
- Two-week rotating shifts (early, mid and late shifts)
Hybrid working arrangements may be available after successful completion of training and competency assessments, subject to business requirements.
Recruitment Process
Shortlisted candidates will be invited to attend a 30-minute Microsoft Teams interview with the Hiring Manager.
Apply today or contact Lisa on 0409 746 855.
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